Financial Center Manager

2 days ago Be among the first 25 applicants

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time career opportunity (approximately 40 hours per week) based out of our Freehold, NJ (Monmouth County) financial center at Raintree Town Center Route 537 2 Village Center Drive. Must be available to be scheduled around branch operation hours (no Sundays).

• Drive Sales Performance:
  Utilize Fulton’s sales process and the Customer Relationship Management (CRM) tool to align key activities and behaviors needed to achieve and exceed sales growth for both new and existing customers within the consumer and business segments. Establish employee performance expectations and development plans to identify areas for improvement and set clear, actionable goals. Leverage the CRM, cultivate meaningful relationships with customers, whether onboarding new clients or nurturing existing relationships, with a consistent approach to foster trust and loyalty.
  
  Handle complex customer inquiries with tact and efficacy.
• Leadership and
  
  Coaching:
  
  Actively utilize Fulton coaching models and feedback mechanisms to guide Financial Center employees toward goal attainment and sustained performance excellence. This role involves consistent coaching and mentoring of employees to help them realize their full potential. Through personalized guidance, role play, customized learning and support, empower the team to overcome challenges, develop key competencies, and excel in their roles.
• Business Development and Community Engagement:
  Build and maintain a strong network within the local community. Engage with individuals, small businesses, and community organizations, identifying opportunities to promote our small business banking products and services. Participate in networking and community activities—including non‑profit board/committee positions—to position Fulton as a valuable partner within the community.
• Operational Excellence:
  Oversee the implementation of internal processes and procedures, ensuring compliance with all risk management initiatives and regulations. Evaluate and optimize the efficiency of our operations to maximize profitability and deliver an exceptional customer experience. Handle escalated customer issues with professionalism and efficiency.
• Manage and Develop Talent:
  Plan, assign, and evaluate the work of the financial center team. This involves screening and selecting top‑notch candidates, providing guidance and coaching, establishing clear goals and objectives for each team member. Monitor volume, workflow, and quality, and manage performance, including performance appraisals and pay recommendations, to ensure that the team is motivated and performing at their best.
• Strategic Leadership:
  Extend beyond the financial center and contribute to broader business and corporate initiatives. Consistently reinforce our strategic goals to the team and stakeholders, lead through organizational change, and partner with the Commercial segment. Champion cultural activities and participate in focus groups and task forces to drive continuous improvement.

Bachelor's Degree or the equivalent experience. Specialty Business or other applicable. (Required)

5 or more years Banking, Financial Services, or sales. (Required)

3 or more years leading sales, Operations, or Risk Management. (Required)

• Ability to motivate a sales team, set expectations and drive accountability (Required)
• Small Business Banking acumen (Required)
• Collaboration skills (Required)
• Passion and enthusiasm to meet and exceed goals (Required)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for…