Radiology Front Desk

## Full TIme Radiology Front Desk Apply:
Onsite:
Mercyhealth Freeport Hospital - Freeport, IL:
Full time:
Posted Today:

** OVERVIEW
* * The Radiology Front Desk position provides clerical and patient registration support, including greeting patients, answering calls, verifying demographics, and completing check-in processes in Epic. The role also supports radiology operations by managing patient records and images through PACS, coordinating communications, and assisting with daily department workflows.  
*
* Schedule:

** Monday - Friday
** Shift:
** 8am - 4:30 pm  
** Essential Duties and Responsibilities
** Clerical  
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.

• Retrieves messages from voice mail and forwards to appropriate personnel.

• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.

• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

• Monitors visitor access and issues passes when required.

• Receives, sorts, and routes mail, and maintains and routes publications.

• Orders, receives, and maintains office supplies.

• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.

• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.  
• Uses barriers as needed.  
• Make copies of the floor room assignments for each modality.  
• Update the call binder and white board with current day information.  
• Assist and monitor Hold patients in our waiting room  
• Process Fed-Ex requests.  
• Required to access patient information needed to perform their job duties.

Epic Registration  
• Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.  
• Verifies patient demographics.  
• Collects signed HIPAA and Consent for Treatment documents and sends documents to Medical Records for scanning.

• Utilizes appropriate patient scripting and verifies patient identifiers.  
• Prints wristbands and labels for patients.  Attach wristbands to the correct patient for their procedure.

• Safeguards patient privacy and confidentiality per MHS policies.  
• Completes the registration check-in process in a timely manner.

Radiology PACS (Picture Archive Communication Systems)  
• Working knowledge of PACS.

• Prints and faxes reports to Physician’s offices and send with image requests.  
• Use web viewer to track images to and from the cloud.  
• Burn CD/DVD’s via PACS workstation and/or PACS gear  
• Use VPN (Virtual Private Network) to send images and receive from various health systems.  
• Import CD/DVD’s into PACS from outside facilities.  
• Merge patients in PACS when necessary after a complete review.

• Scan documents into PACS for future reference.  
• Use Control Station in PACS to remove a document that was scanned in error.
** Culture of Excellence Behavior Expectations
** To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality
- Follows policies and procedures; adapts to and manages changes in the environment;
Demonstrates accuracy and thoroughness giving attention to details;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Manages time and prioritizes effectively to achieve organizational goals.
Service
- Responds promptly to requests for service and assistance;
Follows the Mercyhealth Critical Moments of service;
Meets commitments;
Abides by MH confidentiality and security agreement;
Shows respect and sensitivity for cultural differences; and effectively communicates information to partners;
Thinks system…