Patient Access Supervisor

## Patient Access Supervisor Apply:
Mercyhealth Freeport Hospital - Freeport, IL:
Full time:
Posted Today:

** ESSENTIAL DUTIES AND RESPONSIBILITIES
*** In-depth knowledge of all applications used in Patient Access and Revenue Cycle operations (e.g. EPIC, RTE, Scheduling, etc.).
* Ensures staffing needs are met while maintaining budgeted staffing levels. Implements alternative staffing patterns as needs arise.
* Reviews and process timecards in an accurate and timely manner.
* Maintains accurate employee attendance files.
* Interviews and hires applicants to maintain adequate staffing levels.
* Provides orientation and training to new hires, completing necessary competency/orientation checklists.
* Actively seeks and schedules staff development opportunities, including those outside the department that would be beneficial for partners to attend.
* Supervises partners and ensures workload is distributed equitably within the work group.
* Conducts team meetings to apprise staff of changes and to address broader-based program area issues and initiatives. Assist staff with complex work situations.
* Performs audits to review partner performance on an ongoing basis to ensure policies and procedures are being followed consistently and that any issues are addressed.
* Provides timely performance improvement feedback and coaching.
* Evaluates partners by conducting training assessment and completing employee performance reviews on time.
* Monitors and maintains reports and dashboards to monitor productivity on each partner and the Department as a whole.
* Tracks and measures volume of work assigned to the work group to set goals and monitor trends and shifts in volume, etc.
* Monitors the accuracy of the data entry of demographic and insurance information and adherence to access and financial policies/procedures.
* Develops, recommends and implements policies and procedures for the department. Updates policy and procedure resources as necessary and ensures partners are notified of changes.
* Enforces established policies and procedures, including work rules, safety procedures, confidentiality standards, CMOS, JCAHO standards and CMS standards.
* Monitors accuracy of scheduling functions, provider templates and makes recommendations on template changes to best utilize providers time, while ensuring patient satisfaction.
* Monitors work queues and reports to ensure accurate and timely registration, scheduling and claims submission.
* Coordinates functions within defined work group, works cooperatively with other work group supervisors to ensure smooth and timely processing of third-party claims and timely follow-up with patients.
* Maintains a solid understanding and knowledge of payer requirements, registration and scheduling workflows, as well as referral requirements to ensure staff follows established procedures to maximize reimbursement.
* Reviews and analyzes new government billing regulations/guidelines, new managed care contracts, and industry publications to advise Director, partners, and other department heads of potential issues that could impact billing, reimbursement and compliance.
* Ensures that the department follows and adheres to all policies and guidelines regarding the handling of cash and checks, and the posting of payments and adjustments according to Finance.
* Monitors and reviews precertification and referral authorizations workflows to ensure maximum reimbursement for services.
* Works collaboratively with counterparts, Patient Financial Services, and other departments on issues relating to patient registration, scheduling, patient flow, insurance verification, referrals and reimbursement issues.
* Serves as the knowledge expert and information source for staff.
* Keeps up to date on insurance, referral, and billing requirements
* Provides Ancillary Providers with necessary and accurate information related to insurance determination and financial compliance.
* Assists with application implementation, upgrades, enhancements, and usability testing.
* Provides education and training to clinic leadership and partners to ensure financial policies are being adhered to.
* Reviews registration or authorization related denials and provides education as necessary to reduce write offs.
* Performs other duties as assigned.
** EDUCATION AND/OR EXPERIENCE
** High school diploma or equivalent preferred.  Associates degree in a business or healthcare field required (or an equivalent of experience, certification and years of service).  Four years of…