Radiology Front Desk

Position: Full TIme Radiology Front Desk
OVERVIEW The Radiology Front Desk position provides clerical and patient registration support, including greeting patients, answering calls, verifying demographics, and completing check-in processes in Epic. The role also supports radiology operations by managing patient records and images through PACS, coordinating communications, and assisting with daily department workflows.

Schedule:

Monday - Friday

Shift: 8am - 4:30 pm

Essential Duties and Responsibilities Clerical
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Receives, sorts, and routes mail, and maintains and routes publications.
• Orders, receives, and maintains office supplies.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Uses barriers as needed.
• Make copies of the floor room assignments for each modality.
• Update the call binder and white board with current day information.
• Assist and monitor Hold patients in our waiting room
• Process Fed-Ex requests.
• Required to access patient information needed to perform their job duties.

Epic Registration
• Responsible for EMR (Electronic Medical Records) registration /check-in processes in Epic.
• Verifies patient demographics.
• Collects signed HIPAA and Consent for Treatment documents and sends documents to Medical Records for scanning.
• Utilizes appropriate patient scripting and verifies patient identifiers.
• Prints wristbands and labels for patients. Attach wristbands to the correct patient for their procedure.
• Safeguards patient privacy and confidentiality per MHS policies.
• Completes the registration check-in process in a timely manner.

Radiology PACS (Picture Archive Communication Systems)
• Working knowledge of PACS.
• Prints and faxes reports to Physician’s offices and send with image requests.
• Use web viewer to track images to and from the cloud.
• Burn CD/DVD’s via PACS workstation and/or PACS gear
• Use VPN (Virtual Private Network) to send images and receive from various health systems.
• Import CD/DVD’s into PACS from outside facilities.
• Merge patients in PACS when necessary after a complete review.
• Scan documents into PACS for future reference.
• Use Control Station in PACS to remove a document that was scanned in error.

Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations:

Quality
- Follows policies and procedures; adapts to and manages changes in the environment;
Demonstrates accuracy and thoroughness giving attention to details;
Looks for ways to improve and promote quality;
Applies feedback to improve performance;
Manages time and prioritizes effectively to achieve organizational goals.

Service
- Responds promptly to requests for service and assistance;
Follows the Mercyhealth Critical Moments of service;
Meets commitments;
Abides by MH confidentiality and security agreement;
Shows respect and sensitivity for cultural differences; and effectively communicates information to partners;
Thinks system wide regarding processes and functions.

Partnering
- Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions;
Exhibits objectivity and…