Administrative Applications Administrator

Administrative Applications Administrator

Highland Community College seeks an Administrative Applications Administrator to join our Information Technology Services team. This on-site professional-level position is responsible for administering and supporting the College's administrative application systems, helping to ensure effective technology operations, data integrity, and efficient business processes across the institution. If you have experience working with enterprise resource planning (ERP) systems, enjoy solving complex technical challenges, and are passionate about leveraging technology to support student and institutional success, we encourage you to apply!

Key Responsibilities:

• Provide analysis, administration, and maintenance of administrative application systems by evaluating and resolving complex technical and operational issues.
• Support end users of administrative applications by identifying, researching, documenting, tracking, and resolving system-related issues in a timely manner.
• Monitor software releases, updates, and patches through vendor resources and professional networks to maintain system functionality and security.
• Assess trends, regulations, and technological advancements impacting the College's ERP systems and prepare users for required enhancements and process improvements.
• Stay current with industry developments through professional literature, training opportunities, conferences, and collaboration with peers.
• Assist with the installation, testing, and implementation of software upgrades, patches, and new system functionality.
• Plan and implement new data collection, reporting, and business process requirements.
• Communicate software releases, enhancements, and system changes to technical and functional users.
• Provide leadership, technical expertise, and project support for initiatives involving administrative applications.
• Coordinate project activities, develop timelines, manage vendor relationships, and assist with resolving project-related technical issues.
• Evaluate institutional business processes and recommend improvements to enhance efficiency, accuracy, and system functionality.
• Create, maintain, and manage user accounts and security access for administrative applications.
• Assist in the development and maintenance of institutional data policies and procedures.
• Collaborate with Institutional Research and campus departments to support data needs and reporting requirements.
• Extract and analyze data from administrative systems to fulfill federal, state, institutional, and ad hoc reporting requests.
• Perform other duties as assigned.

What We're Looking For:

Education and Experience:

• Associate's degree in Information Technology, Computer Science, or a related field required;
  Bachelor's degree preferred.
• Five (5) years of direct experience with administrative application software systems, systems analysis, and system design, preferably involving Ellucian Banner.
• An equivalent combination of education and experience that provides the required knowledge, skills, and abilities will be considered.

Skills and Knowledge:

• Knowledge of English usage, grammar, spelling, punctuation, and vocabulary.
• Knowledge of enterprise administrative and educational software systems, preferably Ellucian Banner.
• Knowledge of Oracle databases, relational database concepts, and query tools.
• Knowledge of MS Access, SQL
  * Plus, PL/SQL, HTML, and related technologies.
• Knowledge of programming concepts, data warehousing principles, and database management practices.
• Knowledge of systems analysis methodologies supporting administrative and business operations.
• Knowledge of software installation, testing, implementation, and evaluation processes.
• Knowledge of project management, prioritization, and information technology resource allocation practices.
• Knowledge of large-scale administrative and academic software implementation projects.
• Knowledge of data analysis and utilizing information to support informed decision-making.
• Skill in report design and development, preferably using WebFOCUS.
• Skill in troubleshooting complex technical issues and implementing effective solutions.
• Skill in providing technical support and guidance to end users.
• Skill in delivering professional, responsive, and effective customer service.
• Skill in prioritizing multiple projects, deadlines, and competing demands.
• Skill in performing complex analytical and technical work related to database and application system management.
• Strong verbal and written communication skills.
• Skill in…