Freeport-Counter​/Inside Sales

Freeport‑Counter/Inside Sales

Connor Co., a company rich in history, currently has an available Counter/Inside Sales position in Freeport, IL. We seek a career‑minded person looking for a long‑term position with a great company.

• Pass a pre‑employment drug test and background check.
• Be available to work from 7:00 am until 4:00 pm, Monday through Friday.

• Ability to read blueprints/schematics.
• Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements.
• Answer customers’ questions about products, prices, availability, product uses, and credit terms.
• Arrange and direct delivery of products.
• Assist outside salesman with quotes, orders, and submittals/O&M’s.
• Attend industry trade shows and product training.
• Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
• Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
• Emphasize product features based on customers’ needs and technical knowledge of product capabilities and limitations.
• Enhance organization's reputation by accepting ownership for accomplishing new and different requests.
• Ensure timely order processing and confirmation of orders.
• Enter sales orders into the Eclipse system and pick customer order tickets.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Follow‑up on estimates and bids submitted to customers.
• Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories).
• Identify prospective customers or develop territories using business directories, follow leads from existing clients, participate in organizations, and attend trade shows and conferences.
• Manage assigned customer orders from origination to delivery.
• Merchandise and stock products on displays and in self‑service areas.
• Monitor market conditions, product innovations, competitors’ products, pricing, and sales.
• Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone.
• Participate in organizations, trade shows, and conferences.
• The position can require after‑hours phone calls from customers and occasionally opening up the shop for customers.
• Process warranty claims.
• Provide Branch Manager with reports or additional tasks as requested.
• Provide customers with product brochures or catalogs.
• Provide information on the full range of products and programs offered by the company to the customer.
• Provide post‑sales follow‑up as required.
• Provide technical support, including monitoring shipping, delivery, and return status, as required.
• Recommend products to customers based on customer’s needs and interests.
• Serve customers by understanding and resolving or forwarding complaints.
• Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise.
• Work with other departments to answer questions (i.e., factory, warranty, finance, etc.).
• Perform other duties as requested.

High School Diploma or its equivalent.

Preferred but not required.

• Ability to learn Eclipse software.
• Ability to perform assignments with minimal supervision and under tight deadlines.
• Critical thinker—using logic and reasoning to identify alternative solutions.
• Mathematical reasoning— the ability to choose the correct method or formulas to solve the problem.
• Must be able to determine and prioritize workload.
• Must be very detail‑oriented and focused for accuracy.
• Must have strong interpersonal communication skills.
• Must maintain a patient and professional attitude while managing a busy workload.
• Strong organizational skills required.

We offer a competitive salary and an outstanding benefits package, including the following:

• Medical
• Dental
• Vision
• Voluntary Term Life
• Medical & Dependent Care Flexible Spending accounts
• 401k
• Paid Time Off (PTO)
• Holidays—8 paid days

Benefits covered 100% by Connor Co. for full‑time employees include:

• $10,000 in life insurance
• Short‑term disability
• Long‑term disability

Entry level

Full‑time

Sales and Business Development

Wholesale

We are not accepting applications in person. To apply online, please visit the Connor Co. Career Opportunities site. No phone calls, please. At Connor Co., people make a difference!

EOE