Customer Care Coordinator

Customer Care Coordinator This position is responsible for customer accounts as it relates to daily scheduling and coordination of facility activities relating to customer products.

This position plays a critical role in ensuring that the customer's requirements are met through data capture, analysis, and reporting. Communicating with site senior management, customers, carriers, and in turn liaising with shop floor management with regards to production, inventory, and key performance indicators.

This position in on-site in Freeport, TX Schedule 6:00 AM - 3:00 PM (Mon-Fri)
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this timeWHAT YOU’LL DOCreate and maintain reports, dashboards, and data analysis to support site operations and customer needs

Analyze operational data and communicate status, trends, and exceptions to leadership

Partner with cross-functional teams to collect, organize, and interpret large data sets Track daily, weekly, and monthly operational metrics (assignments, releases, inventory, shipments, etc.)Act as a point of contact for customers and carriers, ensuring requirements and service expectations are met Maintain and update business systems (WITS, spreadsheets) accurately to meet internal and customer KPIsMonitor vehicle inventory, movement, and maintenance schedules while supporting continuous improvement opportunities

Cross-trains and performs other administrative functions to include verification of cargo status and locations throughout the production facility.

Opens, closes, and reconciles production workordersWHAT YOU’LL NEED2+ years of customer facing experience in a fast-paced office, logistics or operations environment

Intermediate Excel skills (data analysis, formulas, pivot tables, reporting)
Strong communication and presentation skills

Ability to analyze information and make sound, independent decisions

Proven ability to manage multiple priorities in a deadline driven setting

Strong teamwork and interpersonal skills in a diverse environment

Detail-oriented with a proactive, problem-solving mindset EVEN BETTER IF YOU HAVE Logistics, Dispatch or Shipping experience WHEN YOU JOIN USAt Wallenius Wilhelmsen, we prioritize your well-being. Our industry-leading benefits and perks are designed to help you thrive in your career and your life outside of work. From affordable healthcare to well-being, we’ve got you covered.
• Choose from a range of low-cost health insurance options to support your well-being including medical, dental and vision starting first day of employment.
• Secure your financial future with an industry-leading company-matching 401(k) plan
• Company paid life insurance, short-term and long-term disability
• Explore career development with access to on-the-job training
• Access to exclusive discounts on attractions, automotive, travel and more!

The starting salary range for this role is $48,500-$52,000 per year WORKING CONDITIONS Environmental conditions vary by location, including indoor and outdoor settings. Employees may encounter extreme temperatures, wetness, wind, fumes, dust particles and drafts. Safety is our top priority, and we are dedicated to fostering a safety-first environment, ensuring all precautions are taken to protect our team in every working condition.

Who We Are At Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics.

Our success is built on our people. Rooted in a strong safety…