Case Manager - Adult Program

1 month ago Be among the first 25 applicants

Crystal Springs is looking for a dedicated and experienced the Case

Manager who will is responsible for providing case management services

to the individuals and their families; initial and on-going collateral

work with licensing agencies, funding sources, referral sources,

guardians, courts, and other programs; coordination of internal services

that include quality assurance, conducting pre-placement interviews and

supporting the intake process; coordinating and facilitating individual

transitions to new homes within the program and/or to other agencies;

and maintaining and/or maintaining needed resources. The Case Manager

participates collaboratively with all members of the management team.

Standards of Care:
Promote and support each individual s Quality of

Life by assuring Respect and Dignity, Individual Choice, Personal Growth

and Accomplishment, Personal Well-being, and Community

Membership/Relationships Address the total individual, inclusive of

medical, psychosocial, behavioral, and spiritual needs Involve the

individual, to greatest extent possible, and caregiver in the decision

making process Facilitate transitions of care, which includes a complete

transfer to the next care setting provider (internal and external) that

is effective, safe, timely, and complete Provide professional

presentation when representing the agency with external parties Ensure

that all family members, guardians, and visitors are welcomed and

treated with dignity and respect Work collaboratively with funding

agencies, licensing agencies, and guardians in the best interest of the

individual and alert appropriate administrator(s) in the identification

of potential conflicts Ensure visits, telephone, and mail contact with

family or other identified supportive adults in accordance with the

individual service plan and program rules and standards Promote

interventions that promote the development of independence and improved

quality of life Maintain professional boundaries and confidentiality

with individuals, families, guardians, and other external stakeholders

Establish and maintain a positive collaborative working relationship

with families/guardians, day habilitation program, residential supports,

nursing department, providers and other appropriate agencies Case

Liaison:
Serve as the primary liaison to families/guardians, agency

supporters and provider organizations Communicate treatment progress,

issues, concerns, and general status to families/guardians, and other

relevant external case workers as needed, and minimally once every two

weeks Maintain routine contact with day habilitation program,

residential supports, nursing department, providers and other

appropriate agencies Ensure adequate and on-going communication of

progress, issues, concerns, and general status to all members of the

individual s team Provide initial response to most concerns and

complaints from parents, guardians, workers, and other external

stakeholders, working closely with the Supervisor II s, Residential

Coordinators, and Director of Residential Services Distribute

Satisfaction Surveys to parents/guardians as per Crystal Springs

procedure

General Responsibilities:

Attend team meetings, ISP meetings,

in-service trainings, conferences and seminars as required by Director

of Adult Services Assist in admissions process as assigned Cooperate and

participate in internal investigations Perform other reasonably related

duty as assigned

Qualifications:

Bachelor s degree in related field of

study Minimum of two years case management experience in Human Service

Field Knowledge of Department of Developmental Disabilities and Day

Habilitation regulations and CARF standards preferred

• Seniority level
  
  Entry level

• Employment type
  
  Full-time

• Job function Other
• Industries Non-profit Organization Management

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