Analyst V Solutions Delivery - Transportation​/Distribution

Analyst V Solutions Delivery - Transportation/Distribution

Apply for the Analyst V Solutions Delivery - Transportation/Distribution role at Ahold Delhaize USA.

Category/Area of Expertise: Supply Chain

Job Requisition: 467084

Address: USA-MA-Assonet-136 South Main Street

Store Code: Distribution & Transportation (5118920)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands—Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E‑commerce, Technology and more.

The Solutions Delivery Analyst V role is designed to serve as the lead technical subject‑matter expert for assigned systems, services, or applications delivered and supported for specific functional areas. This role will lead Solution Delivery execution of mid to large‑sized IT initiatives in partnership with the business, driving value for Ahold Delhaize USA and our brands.

In addition to delivering new and innovative solutions for the business, this role will provide complete third‑level production support, engage with engineers, follow up to ensure all business services are operationally stable, monitor supplier performance/execution, and hold suppliers accountable for meeting contractual obligations.

In addition, the Solution Delivery Analyst V is responsible for making long‑term recommendations for operational improvements and overseeing the implementation of those recommendations to improve overall system stability for identified functional areas. This role is also responsible for providing high‑quality technical support—including knowledge updates, configuration and routine application updates, application patch management and overall continuous‑improvement expectations.

Flexible/Hybrid

Work Schedule:

3 in‑person days at one of our core locations and 2 remote days.

Core Office Locations: Quincy, MA;
Salisbury, NC; and Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full‑time basis.

• Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area.
• Coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization.
• Leading primarily large‑scale projects, including driving the following activities:
  • Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO.
  • Oversee activities of lower‑level Solution Delivery Analysts on mid to large‑scale projects, determining work assignments, tracking progress and making necessary adjustments to meet delivery objectives.
  • In partnership with IT Sourcing and Solution Delivery Managers, work on contracts and Statements of Work (SOWs) within their identified Bill of Authority (BOA).
  • Oversee the translation of business needs identified by the business and/or production owners by lower‑level team members into either agile stories or waterfall business requirements, ensuring needs of the business are clearly understood and documented.
  • Partner with Solution Engineers in building out technical specifications that deliver on identified business requirements and outcomes.
  • Lead the business and Quality Assurance in building out test cases/matrices that ensure proper testing of solutions prior to production deployment.
  • Lead team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re‑execute tests as needed.
  • Work with Solution Engineers on failed test cases and oversee changes to technical specifications needed to meet solution outcomes.
  • In partnership with Service Delivery, manage the completion of RUN Book Documentation and prepare for production support turnover.
  • Participate in Solution Implementation & Post‑Production Hyper‑Care Support, leading any efforts to resolve cut‑over issues and ensuring the initiative is closed out properly.
• Responsible for and driving all…