Internal General Manager; INS

We’re looking for an Internal General Manager to help run the day-to-day business at a fast-moving offshore staffing and HR company serving U.S. businesses. This is a high-ownership role for someone who can move between strategy and execution, identify what needs to be done, and take responsibility for getting it done.

This is a small business. You’ll work in a lean environment where you’ll need to make decisions independently, build processes as needed, and take ownership of getting things done. You will work closely with the founders and have significant autonomy over how you organize the business, solve problems, improve processes, and move priorities forward.

This role is a strong fit for someone who is highly organized, commercially minded, resourceful, and comfortable operating with incomplete information. You should enjoy figuring things out, building systems where they do not exist, and taking ownership of outcomes rather than waiting for detailed instructions.

• 100% remote setup so you can work wherever you're most productive
• This role requires availability during US business hours
• Work directly with the founders of a growing offshore staffing company with established traction and a proven business model
• High degree of autonomy and ownership over how the business operates
• Broad exposure across operations, sales, client delivery, recruiting, finance, and internal systems
• Opportunity to identify problems, build solutions, and see the direct impact of your work on the business

• Work closely with the founders to keep the business moving across day-to-day priorities
• Turn high-level goals and ideas into concrete plans, owners, deadlines, and follow-through
• Identify operational gaps, bottlenecks, and recurring problems before they become larger issues
• Take ownership of projects from initial idea through implementation
• Keep priorities organized and ensure important work does not get lost
• Make practical decisions independently and escalates issues when founder input is genuinely needed

• Build, document, and improve internal processes as the company grows
• Identify repetitive or inefficient work and find ways to simplify, automate, or eliminate it
• Create systems that make responsibilities, workflows, and performance easier to track
• Establish operating rhythms that help the team stay accountable and focused
• Audit existing processes and determine what should be changed, removed, or built from scratch
• Maintain a high level of organization across internal tools, documentation, and workflows

• Coordinate work across sales, recruiting, client success, and other functions as needed
• Make sure handoffs between teams are clear and that responsibilities do not fall through the cracks
• Follow up on open items and push projects toward completion
• Identify dependencies and resolve issues that are slowing down execution
• Serve as a central point of coordination when multiple functions or priorities intersect

• Track key business metrics and turn operational data into useful insights
• Build and maintain dashboards, reports, and tracking systems as needed
• Monitor performance against company goals and identify areas that need attention
• Help the founders understand what is working, what is not, and where resources should be focused
• Use data and firsthand observation to recommend improvements to the business

• Work directly with the founders on high-priority business initiatives
• Take ambiguous problems and turn them into actionable projects
• Research new tools, vendors, processes, and opportunities when needed
• Step into areas of the business that need…