Account Representative

About DCL Logistics For over 40 years, DCL Logistics has powered the brands that shape how the world shops. We are a modern 3PL and a technology company at heart, trusted by high-growth, innovative names in consumer electronics, health and beauty, wellness, and connected devices. Our proprietary platforms (eFactory, Select Ship, and Return Trak) give our clients full command of their supply chain, and our ISO 9001:2015 certified facilities deliver the precision and quality their customers expect.

Headquartered in Silicon Valley with a national network reaching 96% of the U.S. population on two-day ground, we help ambitious brands scale without limits.

Why DCLWe are more than a fulfillment company. We are a team of people who make it happen. Our culture is built on four core values that show up in everything we do:
Make It Happen, Be Resourceful, Deliver Operational Excellence, and We Care. Here, your work is visible, your ideas matter, and your impact is real from day one. We move fast, we hold ourselves to the highest standard, and we take care of our people. When you join DCL, you don't just join an organization. You join a family

The Account Representative is responsible for supporting the account management team to help in client relationships and at times manage your own account base. You will be assisting all the related details, including setting up new items in our software system, statements of work, project plans and product/promotion launches. You will closely align with the account managers with the day-to-day demands of client support.

DUTIES AND RESPONSIBILITIES:

Support DCL Account Management Team to be an effective liaison to support operational programs ticipate in meetings with clients and account managers weekly to ensure expectations, initiatives and needs are being met and exceeded.

Interface with clients via email and phone

Administer a variety of system entry steps necessary to support DCL processes and client objectives

Escalate concerns appropriately to account manager for their attention

Consistently deliver a high level of customer satisfaction to maximize customer perception and retention

Perform other job responsibilities, as necessary and/or assigned SKILLS, ABILITIES, AND

PHYSICAL REQUIREMENTS:

Experience working in a customer facing/ account service role Outstanding interpersonal, written, and verbal communication skills

Ability to identify and prioritize multiple time sensitive tasks or projects simultaneously for satisfactory completion

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift/push/pull up to 40 pounds lity to work in a warehouse environment where temperature is affected by weather conditions

EDUCATION AND EXPERIENCE:

Minimum two (2) years’ experience/background in a customer facing service/support role Experience presenting in front of teams and senior level managementERP experience preferred

Logistics and or 3PL supply chain management or contract manufacturing company experience is preferred

Strong Microsoft Office Applications Skills (PowerPoint, Word, and Excel)