Bilingual Customer Coordinator

We are seeking a Bilingual Customer Coordinator for a temporary opportunity in Fremont, CA. This Spanish/English bilingual role is ideal for an administrative professional who enjoys customer interaction, problem-solving, account support, and cross-functional coordination.

The Bilingual Customer Coordinator will serve as a key point of contact for customers while also supporting Accounts Payable, Accounts Receivable, and HR onboarding activities. This position offers variety, steady weekday hours, and the opportunity to contribute to a busy, team-oriented operations environment where accuracy, professionalism, and responsive service are valued.

This is a great fit for someone who enjoys supportive teamwork, clear processes, and a role where no two days are exactly the same. The selected candidate will have the opportunity to train with the current employee before the leave begins, making this a strong opportunity for someone who can start quickly and step into a meaningful support role.

• Respond to customer inquiries, concerns, complaints, and service requests by phone, email, and online portal.
• Provide timely issue resolution, elevate concerns when needed, and maintain accurate follow-up records.
• Assist with Accounts Payable and Accounts Receivable documentation, tracking, and account-related follow-up.
• Support HR administrative tasks, including remote I-9 verification through Zoom and new hire onboarding assistance.
• Perform data entry, maintain organized records, and support daily administrative needs across departments.
• Coordinate with internal teams to help ensure customer concerns and account-related matters are handled efficiently.

• Pay Rate: $25.00 to $26.00 per hour.
• Schedule:
  
  Monday through Friday, 8:00 AM to 5:00 PM.
• Assignment Type:
  Temporary.
• Duration:
  Approximately 6 months covering an employee medical leave, with potential for extension based on business needs.
• Location:
  
  Fremont, CA.
• Start Date:
  
  Immediate availability strongly preferred.

• Handle customer complaints, customer service inquiries, and issue resolution through phone, email, and online portals.
• Support Accounts Payable and Accounts Receivable functions, including documentation and account-related follow-up.
• Provide administrative support, data entry, recordkeeping, and coordination for operations and HR processes.
• Assist with virtual I-9 verification, new hire onboarding, and internal communication across departments.
• Fluent Spanish and English bilingual communication skills required.
• 2+ years of customer service, customer relations, or customer support experience.
• Experience handling customer complaints and resolving issues professionally.
• 2+ years of administrative support and data entry experience.
• Accounts Payable and/or Accounts Receivable experience preferred.
• Proficiency with Microsoft Office, especially Outlook, Excel, and Word.
• Comfortable using Zoom or similar virtual meeting platforms.
• Strong verbal and written communication skills.
• High attention to detail, accuracy, confidentiality, and organization.
• Ability to multitask, prioritize competing responsibilities, and remain professional in a fast-paced office environment.
• Customer-focused attitude with the ability to work effectively with internal teams and external contacts.
• Ability to start quickly and complete training with the current employee before leave begins.

• Experience using a customer service portal, CRM, or ticketing system.
• Experience supporting HR, onboarding, or employment verification activities.
• Prior experience in a business services, operations, or administrative support environment.
• Ability to quickly learn internal systems and follow established processes with minimal supervision.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR…