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Customer Support Specialist
Job in
Fremont, Alameda County, California, 94536, USA
Listed on 2026-10-30
Listing for:
40HRS
Full Time
position Listed on 2026-10-30
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Opportunity
If these things describe you, then you will be the perfect fit for us!
- You have a Bachelor's degree in life sciences and/or laboratory research experience with at least one year of customer support experience
- You are an amazing communicator – in just one email or phone conversation you can make anyone feel like an old friend!
- You have a strong sense of empathy for those around you, especially customers
- You love learning, always want to improve, and are not afraid to propose thoughtful solutions to problems!
- Detail-oriented and analytical with a process-oriented mindset
- Enthusiastic self-starter with strong critical thinking skills
- Excellent time management and organizational abilities
- Bonus:
Intermediate Microsoft Office Skills (including pivot tables in Excel) - Bonus:
Experience using cloud-based CRM tools and databases
WORKING CONDITIONS/PHYSICAL DEMANDS
- Manual dexterity required to operate office equipment such as computer, telephones, etc.
- Ability to carry, lift, handle and reach for objects up to 25 lbs.
- Ability to sit/stand to work at a desk during workday
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