Lead Engineer - Technical Services; A​/V Engineer

As a Lead Engineer – Technical Services, you will provide guidance, training, and technical support to associate engineers and engineers on the technical service team. You will lead teams to the design and development of information technology architecture for internal and/or external clients. You will utilize expertise to coach team to effectively support to customers, including product design and configuration based on architectural requirements and infrastructure needs.

You will act as the liaison between engineering, applications engineering, marketing, product development, project management teams.

• Interfaces with internal and external clients to provide field support for successful project completion.
• Provides feedback to program leadership regarding system performance and end-user comments
• Leads
• Serves as a technical expert on solutions design, development, and implementation requirements to address business needs
• Requires broad and deep technical knowledge and experience across varying infrastructure requirements, development, design, and re-engineering
• Provides expertise for resolving technical problems, troubleshoots product and modifies product to customer requirements
• Provides training to customers
• Coordinates, schedules and provides work direction to engineers, test specialists, test technicians, and external personnel. Oversees safety of assigned personnel in these activities.
• Defines scope of major projects and consults with contractors and/or vendors.
• Coordinates maintenance activities
• Responsible for the effective and efficient use of assigned personnel, equipment and material resources for assigned projects or maintenance work

• Bachelor’s Degree - Engineering discipline
• Licenses/Certificates/Designations - IT industry networking certifications such as CCNA or CCDA; or CTS, CTS-I, or CTS-D
• 3+ years technical services experience
• 3+ years required troubleshooting network security configurations and protocols and have experience with third‑party control integration (AMX, Crestron, etc.)
• Network security concepts (802.1x, RADIUS, Security Certificate Management)
• Possess a customer‑centric mindset
• Possess strong computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and Power Point
• Demonstrate strong leadership skills and the ability to make decisions within the designated area of responsibility
• CompTIA certifications such as Network+ and Security+ preferred
• Ability to travel up to 25%