Sr. Director, NPI, Sust Tech Txfr

Position: Sr. Director, NPI, Sust, & Tech Txfr
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This range is provided by Cytek Biosciences. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$/yr - $/yr

SUMMARY

The Sr. Director of New Product Introduction, Sustaining and Tech Transfer will lead the sustaining engineering function by driving cross-discipline product introduction roadmap from R&D to Commercialization, sustaining activities to improve the product quality, reliability and performance based on field feedback/findings and owns all product tech transfers between sites based on company strategic priorities and/or products acquired through an acquisition. S/he will lead multiple engineering disciplines including electrical, mechanical, optical, fluidic engineering, firmware development, and systems engineering.

Essential Duties And Responsibilities

• Lead multinational engineering teams to ensure end-to-end successful launch of new products, from R&D hardware assistance to full commercialization and field service. Assist R&D to bring complex new products to manufacturing and service readiness through product optimization and process development.

• Product Lifecycle Management

• Ensure smooth transition from new product introduction (NPI) to sustaining phase.

• Support R&D on hardware project requests.

• Maintain product performance, reliability, and compliance throughout its lifecycle.

• Manage end-of-life (EOL) planning and execution.

• Issue Resolution & Root Cause Analysis

• Lead cross-functional teams to resolve field issues, quality problems, and customer complaints.

• Drive root cause analysis and corrective actions for product failures or defects, leading to DOA (death on arrival), Failure at Installation, failure during warranty period, and failures during service period.

• Implement preventive measures to avoid recurrence, proactively identify other areas where lessons learned and solutions created can be applicable before a failure is experienced.

• Cost Reduction & Value Engineering

• Identify opportunities for cost optimization without compromising quality or compliance.

• Support design changes for manufacturability, serviceability and supply chain efficiency.

• Support and deliver cost savings associated with Value Engineering category, built in operating budget.

• Regulatory & Quality Compliance

• Ensure all sustaining activities meet regulatory requirements (FDA, ISO, CE, etc.).

• Maintain documentation and change control processes for audits and inspections.

• Supplier & Component Management – OEM Development

• Manage component obsolescence and alternative sourcing to improve Supply Chain robustness and reliability.

• Collaborate with suppliers and supply chain teams for quality improvements and continuity of supply.

• Close collaboration with Strategic Sourcing team to develop second and third source for all A and B parts (plus major C parts)

• Identify opportunities for OEM products that can be offered to enhance/supplement/complement Cytek offerings (collaboration with Marketing and Platform teams), develop partnership in collaboration with Supply Chain, Strategic Sourcing and Legal teams (if and as needed).

• Engineering Change Management & Tech Transfers

• Oversee Engineering Change Orders (ECOs) and ensure timely implementation.

• Validate changes through risk assessments and testing.

• Manage Tech Transfer projects from concept to planning to full execution. Tech transfers can be between Global Cytek sites and/or from Acquired entities to any of the Global Cytek facilities.

• Customer & Field Support

• Provide technical support for service teams and customers.

• Analyze field data to identify trends and drive product improvements.

• Cross-Functional Collaboration

• Develop strong partnerships with relevant companies and stakeholders to ensure fulfillment of Company needs.

• Create/reinforce interdisciplinary connections between technical leads and managers cross-functionally with R&D organization, software, supply chain, manufacturing, finance, quality, product platforms, service, field applications and other teams/functions in Cytek.

• Work closely with Quality, Regulatory,…