Product Engineer

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible. Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy.

We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration. The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value.

We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities. Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Oct 8, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

As a Product Engineer, you thrive in high-stakes, dynamic environment, driving product development at the forefront of the semiconductor equipment industry. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your passion for engaging with customers and innovative engineering drives progress in our industry, tackling the once unsolvable. You will be responsible for producing, implementing, and maintaining solutions as well as participating in troubleshooting and issue resolution working with field support teams.

As an engineer, you will be in one of the fastest-growing businesses at Lam Research. Our products are scaling rapidly, and this is the team with the most to gain. This is a unique role in the company where the engineer will gain detailed knowledge on several cutting edge etch and dep hardware that Lam manufactures.

• Manage timelines, priorities, milestones, and project logistics for WCO service products and customer deliverables.
• Perform technical scoping for new maintenance procedures and customer change requests.
• Collaborate with subject matter experts, field engineers, and product teams to clarify maintenance procedures and best practices when only sparse documentation is available.
• Translate complex technical information into clear, customer-facing procedures, multimedia content, and service deliverables.
• Coordinate with videographers, multimedia specialists, and technical writers to develop and release multimedia technical documentation.
• Review and improve maintenance workflows, content structures, and customer deployment packages.
• Lead cross-functional efforts to develop videos, images, animations, and other assets supporting maintenance procedures.
• Design, conduct, and evaluate testing of maintenance fixtures, tools, and service solutions; provide recommendations based on results.
• Perform validation and user acceptance testing of software applications and identify opportunities for improvement.
• Present project status, technical…