Product Engineer

Position: Product Engineer 1
The group you’ll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Product Engineer, you thrive in high-stakes, dynamic environment, driving product development at the forefront of the semiconductor equipment industry. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your passion for engaging with customers and innovative engineering drives progress in our industry, tackling the once unsolvable. You will be responsible for producing, implementing, and maintaining solutions as well as participating in troubleshooting and issue resolution working with field support teams.

As an engineer, you will be in one of the fastest-growing businesses at Lam Research. Our products are scaling rapidly, and this is the team with the most to gain. This is a unique role in the company where the engineer will gain detailed knowledge on several cutting edge etch and dep hardware that Lam manufactures. What you’ll do Manage timelines, priorities, milestones, and project logistics for WCO service products and customer deliverables.

Perform technical scoping for new maintenance procedures and customer change requests.

Collaborate with subject matter experts, field engineers, and product teams to clarify maintenance procedures and best practices when only sparse documentation is available.

Translate complex technical information into clear, customer-facing procedures, multimedia content, and service deliverables.

Coordinate with videographers, multimedia specialists, and technical writers to develop and release multimedia technical documentation.

Review and improve maintenance workflows, content structures, and customer deployment packages.

Lead cross-functional efforts to develop videos, images, animations, and other assets supporting maintenance procedures.

Design, conduct, and evaluate testing of maintenance fixtures, tools, and service solutions; provide recommendations based on results.

Perform validation and user acceptance testing of software applications and identify opportunities for improvement.

Present project status, technical findings, and recommendations to stakeholders and management.

Who we’re looking for Bachelor's degree in Engineering, Engineering Technology, Physics, Technical Communication, or another STEM-related discipline.

Experience with mechanical design and CAD (NX/Creo preferred, Solid Works acceptable).Strong ability to organize technical information and communicate complex concepts to diverse audiences.

Strong project management skills (long-term planning, scheduling, coordinating actions, communicating deliverables, etc.).Excellent communication skills and teamwork skills.

Excellent organization and attention to detail.

Self-starter and ability to work independently.

Able to work up to 8-hour shifts in a cleanroom environment wearing PPE.Preferred qualifications

Experience with semiconductor equipment (knowledge, operation, and/or maintenance).

Experience with creating technical documentation, training materials, or customer-facing content. Familiarity with content management systems, version control systems, or digital asset management processes.

Experience with filming, photography, and camera equipment.

Experience working with multimedia tools such as video editing (Adobe Premiere, Adobe After Effects), graphic design (Adobe Illustrator, Adobe Photoshop), photography, or animation (Blender, Unity, Key Shot).

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender…