Customer Technology Manager

The Office of the CTO is where innovation takes center stage. We inspire our global technical community to take on grand challenges, understand emerging trends, identify the critical inflections, and drive our sustainability, Environment, Social, and Governance (ESG) practices that will define the next generation of semiconductors and continued impact.

As a Customer Technology Manager, you will contribute to the growth of the Aether Engineering team.

• Responsible for performing professional process engineering research, development, and evaluation in support of the company's complex semiconductor capital equipment and systems.
• Reviews processing techniques and methods applied in the manufacture, fabrication and evaluation of products. Involvement may begin at any step from pilot plant to full-scale manufacturing.
• Conceives and plans projects involving definition and selection of new concepts and approaches in the processing or development of new processes.
• Compiles and evaluates test data to determine appropriate limits and variables for process specifications.
• Supports customer technology managers in the planning, data collection, analysis, and reporting of customer demos to defend existing process applications.
• Drives the adoption of new technology at the customer site. Works closely with customer to demonstrate and introduce new technologies at customer sites through demos, on site evaluations, and new tool qualifications.
• Works with customer and senior engineers cross functionally to understand roadmaps, process flow, inflection points, requirements and business issues/ challenges.
• Works with suppliers to make sure required parts and supplies are available
• Contributes to product development and release activities.
• May act as CTM-single point of contact accountable for process related requests.

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Works with cross-functional teams to get information and results needed.

• Professionally represents the company to the customer. Utilize knowledge of company’s product lines and services to keep existing/ potential customers informed when new/ additional needs are identified.
• Actively addresses any potential issues at the customer site and provide alternative solutions. Drive implementation of new solutions for the customer.

• Ph.D. in Materials Science, Chemical Engineering, Chemistry or Physics with 5 years of relevant work; or
• M.S. with 8+ years of relevant work experience; or
• B.S. with 12+ years of work experience.

• Familiarity with working in a chemical laboratory.
• Experience in surface preparation and analytical techniques.
• In-dept understanding and working knowledge of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
• Strong organizational skills and demonstrated ability to manage multiple tasks simultaneously and ability to react to shifting priorities to meet business needs and deadlines.
• Excellent people skills with demonstrated ability to work effectively and efficiently with diverse teams, customers, internal and external partners.
• Collaboration/ Matrix environment mindset.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with…