Global Product Support Engineering Manager Job Fremont area,California USA,Engineering

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Oct 19, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

The group you’ll be a part

In the Global Products Group, we are dedicated to excellence in the design and engineering ofLam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.

The impact you’ll make

As a Global Product Support Engineering Manager in Platform/Mechatronics, you will oversee technical support for field engineers, technicians, and product support personnel for wafer handling systems and robotics. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment.

You will supervise and coordinate engineering teams to meet aggressive development deliverables and take swift action in resolving issues to ensure satisfaction of Lam’s valued customers.

What you’ll do

Define and execute global product support strategies aligned with business goals and product roadmaps

Ensure readiness for product launches, including service capability, documentation, and training
Lead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management
Ensure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements
Partner with product groups to influence design improvements based on field feedback
Own and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability
Establish structured escalation processes and ensure timely closure of high-impact issues
Lead root cause analysis and corrective action (RCCA) processes across global teams
Act as the global escalation point for customer issues, ensuring clear communication and rapid response
Partner with product support and field service teams to improve installation quality, uptime, and service efficiency

What you'll do continued.

Monitor customer feedback and field performance data to identify systemic issues and improvement opportunities
Work closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements
Support new product introduction (NPI) by ensuring field readiness and smooth transition from development to production
Analyze global product performance data to…