Customer Support Engineer; semiconductor); CA​/YM

A semiconductor manufacturing company is seeking some Customer Support Engineers to join their team in Fremont, CA
. This position is responsible for providing customer engineering support for prober products and general support. A bachelor's degree, proficiency in MS Office, and at least 2 years of customer support engineering experience is required. This is a full time, in person, non-exempt position with excellent benefits including 401k.

*** Other working location available in Boise, ***

• Install, repair, and maintain America Probing Systems and related peripherals
• Perform the installation of electrical, mechanical and communication interfaces between probers, manipulators, testers, and network systems
• Perform basic prober repairs and communicate with the customer regarding status of installs/PM and repairs
• Communicate with customers regarding current and future applications requirements and coordinate this information with the application engineering department
• Understand and communicate information relating to customer device trends and test strategies
• Complete detailed Field Service Reports (FSRs) and submit to management in a timely manner
• Document issues that cannot be resolved immediately at the customer site by using appropriate format (i.e., New Enhancement Requests (NERs), Bug Reports)
• Demonstrated project management skills, including the ability to initiate projects, coordinate resources, document and communicate status and goals, and direct a project to completion.
• Ability to develop and maintain project tracking tools (Gantt charts, Issue tracking, etc.) for multiple projects and customers simultaneously
• Learn how customer uses system in device development and manufacturing test to identify future enhancement opportunities
• Support Sales and Marketing teams by providing technical expertise, coordinating and performing product demos, and being present at trade shows for customer engagement purposes.
• Travel as required
• Must have a bachelor's degree (BSME or BSEE preferred)
• At least 2 years of customer support engineering experience
• Must be proficient in MS office
• Must be able to travel