Customer Service Gaming Associate

Overview

Join to apply for the Customer Service Gaming Associate role at Knighted
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We’re hiring Gaming Associates at Knighted, and we’re looking for people who are great with numbers and thrive in a fast-paced, exciting environment. This isn’t just a job, it’s an opportunity to build real-world skills and start a long-term career with a company that invests in its people. If you’re a night owl looking for a full-time role that keeps your mind engaged and leaves your work at the door, this could be the perfect fit.

Location:

San Jose, CA

• Collaborate with casino personnel and dealers
• Handle casino chips
• Verify game fairness and accuracy
• Promptly report any suspicious activity
• Support exceptional customer service by fostering a positive and professional environment for guests and colleagues

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino’s 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

• Pay Rate: $22 - $24 per hour (Additional $2/hour for late-night shifts)
• Shifts:
  
  4 days, 10 hours (Full-Time; weekend availability required)
• Training
  
  Schedule:
  
  Monday to Friday, 12 pm - 8 pm

• Comprehensive paid training
• Pay raises based on mastery and performance
• Extensive benefits package (401(k), health insurance, vision, dental, paid time off)
• Employee perks and opportunities for growth
• Community engagement through Knighted Neighbors
• Low physical demand; focus on customer service and attention to detail
• Career advancement into leadership roles

• Initial Interview – 30 minutes
• Final Interview – 30-45 minutes
• Orientation – 3-4 hours

For more information, you can view a video about the Gaming Associate role. Submitting an application allows consideration for all Knighted locations in California; please submit one application to streamline the process.

Knighted provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You will receive a conditional job offer before background checks are conducted. This content is intended to reflect current job information and company policy without adding new facts.