Sr. Director, Customer Experience, Events SME

Remote (U.S.)
Salary: 150k-175k depending on experience, plus bonus.
Benefit offering: Healthcare (medical, dental, vision) FSA/HSA, 401K, Supplemental Insurance, DTO.
Preferred Time Zone: Candidates must reside in the Pacific Time Zone to ensure strong collaboration with our Marketing, Sales, and client teams.

Crawford Group | Part of the 24 Seven Family of Brands
Come work with Crawford Group, now part of 24 Seven, helping customers imagine, create, and deliver extraordinary event experiences.
We are seeking a highly experienced event agency professional with a proven track record of designing, producing, and delivering exceptional B2B and B2C events globally. The ideal candidate combines creative vision, event strategy, customer experience design, and production expertise for in person and virtual events with strong business and financial acumen and a passion for event tech.
This is a senior-level, hands-on Event Architect and Subject Matter Expert (SME) role, partnering with Account Directors to develop innovative event solutions, win new business, assemble exceptional delivery teams, and ensure flawless execution.

• Lead event ideation, creative concepts, experience design, and end-to-end event strategies that achieve client objectives.
• Develop audience acquisition, registration, engagement, and attendee experience strategies that drive participation and measurable results.
• Architect solutions for in-person, virtual, and hybrid events, including conferences, trade shows, executive experiences, roadshows, product launches, webinars, sponsor ships, and experiential activations.
• Design comprehensive event solutions encompassing creative, production, technology, staffing, logistics, and budgets.

• Partner with Account Directors to understand client needs, identify opportunities, and develop winning event solutions.
• Lead event solutioning, scoping, client presentations, budgeting, pricing, RFPs, proposals, and Statements of Work (SOWs).
• Create and present compelling event concepts, strategies, and production solutions directly to customers.
• Ensure all solutions are competitively priced, operationally feasible, and aligned with gross margin targets.
• Lead and streamline the event solutioning and bidding process, enabling Account Directors to focus on sales and customer relationships.

• Collaborate with Crawford Group's Talent team to identify, assemble, and lead high-performing creative, production, technical, and event delivery teams.
• Oversee event production planning, budgets, timelines, vendor strategies, and delivery requirements.
• Provide strategic and hands-on leadership throughout the event lifecycle, ensuring exceptional customer experiences and flawless execution.
• Proactively identify and mitigate risks, resolve production challenges, and ensure delivery against client expectations, KPIs, and contractual commitments.
• Ensure events are delivered on time, within budget, and at targeted gross margins.

• Lead the event architecture, creative solutioning, and bidding function in partnership with Account Directors.
• Collaborate with Sales, Talent, Operations, and Marketing to develop integrated event solutions and support revenue growth.
• Maintain strong relationships with event industry partners, vendors, and technology providers.
• Stay current on emerging event technologies, creative trends, and audience engagement strategies.

• 10+ years of experience in event strategy, creative development, experiential marketing, event technology, and event production, including 5+ years of event agency experience.
• Proven success designing, bidding, producing, and delivering…