Workday Support Specialist

Experience: 10+ years

Assist with the configuration, testing, implementation, and ongoing administration of the Workday (HCM) system.

• Provide system administration, including business process configuration, reporting development, end‑user training, and data management.
• Troubleshoot system issues, provide user support, and conduct training sessions.
• Ensure data integrity and compliance through audits, reconciliation, and quality checks.
• Collaborate with cross‑functional teams to align system functionality with operational needs, and coordinate security access‑related needs.
• Participate in system lifecycle activities, including requirements gathering, testing, documentation, training, and deployment of updates.
• Develop and maintain reports, and analytics to support decision‑making.
• Communicate with vendors or consultants to support system.
• Familiar with all the modules of HCM.
• Stay informed on Workday releases and human resources information system (HRIS) best practices, recommending improvements.
• Perform other related duties as required.

• Strong understanding of Human Resources (HR) processes and practices in the public sector.
• Proficiency in report writing and analytics within Workday.
• Ability to take ownership of an aspect or task on a project with little to no assistance.
• Ability to translate business requirements into system configurations.
• Ability to maintain a detail‑oriented focus on data accuracy and quality.
• Ability to troubleshoot system issues effectively with an understanding of the unique challenges of the public sector.
• Ability to handle multiple tasks and prioritize effectively in a fast‑paced environment.
• Ability to work independently and as part of a team.
• Ability to handle confidential information.