Principal Customer Training Engineer - Electronic Design Automation

Job Family: Software

Req : 487699

Company:
Siemens EDA

Job Title:

Principal Customer Training Engineer

Job Reference #: 487699

Job Location:

Marlborough, MA, Austin, TX or Fremont, CA

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design.

As a Principal Customer Training Engineer, you will be responsible for all aspects of training delivery and training content development for Siemens EDA’s logic design verification and emulation software tools and solutions. This role requires a strong working knowledge and readiness to take on responsibilities and deliver results.

Training will be delivered in three formats: live in-person and online classes, and self-paced training. Most in-person classes are held at customer sites. You will work with customer representatives, the account teams, and the learning services operations team to scope out the class requirements and schedule training events.

You will also work with your colleagues in the training team, customers, sales, product division, and support teams to determine enhancements to existing course material and identify new courses for development. Based on this guidance, you will plan and lead the creation of training materials for all delivery methods. These courses will be presented not only by you but also by other instructors worldwide.

The training content includes lecture materials and self-paced training videos, hands‑on labs, and assessments to reinforce learning.

The primary objective of this position is to develop and deliver high‑quality training that deepens customer knowledge, strengthens their practical skills, and drives Siemens EDA product adoption and their optimal utilization at customer sites.

• Be prepared and knowledgeable in the subject matter, the tools, and the training materials.

• Answer student questions professionally, and as needed, note the question, ask the product or support group, and get the answer back to the student promptly.

• Report any items that need action generated during the training event to the product group, support, sales, and Learning Services.

• Drive the collection of student class surveys, review the feedback provided in surveys or via other means, and take appropriate action to improve the class materials and your performance as an instructor continually.

• Update training materials based on the product release schedules.

• Lead efforts to develop curriculum plans for creating new classes and maintaining existing courses in collaboration with the product, field, and learning services teams. Get buy‑in from all involved for these plans.

• Utilize standard templates and processes (Microsoft software, Camtasia, AI‑powered processes, etc.) to create high‑quality training materials.

• Hold dry‑run and review sessions for new classes to gather feedback for improvements and implement the improvements.

• Get involved in the specification and review of materials developed by colleagues.

• Work with the training operations team to release the training classes

• Mentor junior members of the team

• Participate in activities such as writing blogs to promote new training offerings.

• Continue to broaden and deepen your knowledge and skills on additional methodologies, tools, and new features in your technical expertise area

• Attend company technical training conducted by the product division to stay technically current

• Identify and participate in opportunities to improve your presentation and teaching skills continually

• Work with the field, product, and support teams to learn more about the tools and how they are used at customer sites.

• Develop strong cross‑functional relationships with the product, support, sales, and other related teams across the company.

• BSEE or MSEE required.

• Strong written and verbal communication…