Senior BSA Knowledge Management, Digital Platform

In your career, let’s prove what’s possible.

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Aug 13, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

The Global Information Systems Group is dedicated to the success of Lam through providing best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and systems to achieve their business objectives.

At Lam, we relentlessly pursue innovation that pushes the boundaries of technical limitations, creating solutions that enable chipmakers to power progress. We are actively hiring a Senior Business Systems Analyst (BSA) to be part of our Global Information Systems (GIS) team. GIS works with Lam's internal and external customers to enable business strategies through innovative solutions and services. This role will work closely with business stakeholders, product groups, technical teams, and leadership to support and enhance the MyLam Platform, a global customer-facing digital platform that provides access to technical documentation, knowledge content, software distribution, product information, communications, and account management capabilities.

This position requires a techno-functional professional who can combine business analysis, application support, stakeholder engagement, and knowledge management expertise to drive continuous improvement and operational excellence.

This role plays a critical part in enabling customer and business success through knowledge management, platform enablement, content delivery, application support, and continuous improvement. The successful candidate will serve as a trusted techno-functional partner across business and technology teams, helping drive innovation, improve operational efficiency, and enhance the overall user experience.

Analyze complex business problems and apply systems-thinking principles to improve business processes, customer experience, and application capabilities.

• Act as the techno-functional subject matter expert, developing a deep understanding of system functionality, integrations, business processes, and user journeys.
• Serve as the primary Level 2 support resource, performing root-cause analysis, issue investigation, problem resolution, escalation management, and coordination across technical and business teams.
• Partner with Product Groups, Technical Publications, Engineering, Customer Support organizations, and leadership teams to improve knowledge management capabilities and…