Epic Trainer - Cupid

$85 - $93 per hour | San Francisco, CA | Hybrid | Consulting

We are a leading academic healthcare system dedicated to delivering exceptional patient care, advancing medical research, and educating the next generation of healthcare professionals. Our teams leverage innovative technology and collaborative clinical workflows to improve patient outcomes and enhance healthcare delivery.

Join a collaborative healthcare team where your expertise makes a meaningful impact on patient care. Help improve clinical workflows, empower healthcare professionals through training, and support innovative technology at a leading academic medical center.

We are seeking an experienced Principal Trainer to support the implementation, optimization, and ongoing use of Epic clinical applications within a leading academic healthcare system. This role partners with clinical teams, application analysts, and operational leaders to develop and deliver effective training, improve clinical workflows, troubleshoot system issues, and prepare end users for successful system implementations and go-live events.

The ideal candidate has strong Epic application knowledge, excellent communication skills, and the ability to translate complex technical workflows into practical, role-based training.

Work Arrangement:
Hybrid

Work Schedule:

Monday–Friday, with occasional evenings and weekends as needed

On-Site Expectations:
Approximately 50% throughout the project, depending on project phase and operational needs

Work Locations:
Multiple medical centers, hospital campuses, outpatient facilities, and community partner locations throughout the region

On-Site Requirements:
May increase during system build, pilot training, Super User training, end-user training, and go-live support

• Develop, coordinate, and deliver role-based training for Epic clinical applications.
• Provide one-on-one coaching, classroom instruction, in-service education, and end-user support.
• Collaborate with clinical teams, application analysts, and operational leaders to understand workflows, policies, procedures, and training needs.
• Create and maintain training materials, curriculum, scenarios, and documentation aligned with clinical and operational workflows.
• Support system implementation, testing, pilot programs, training initiatives, and go-live readiness.
• Troubleshoot user issues and determine whether problems stem from application configuration, system functionality, or training gaps.
• Identify, document, track, and elevate application issues to the appropriate build analysts or technical teams.
• Provide excellent customer service while supporting users with varying levels of clinical and technical expertise.
• Manage competing priorities, meet deadlines, and support multiple projects and training initiatives.
• Serve as a subject matter resource for clinical application functionality, workflow efficiency, and system performance.

• 3–5 years of relevant experience in clinical applications, healthcare IT, Epic training, or a related field.
• Active Epic Cupid certification.
• Bachelor's degree in healthcare information technology, computer science, or a related field, or an equivalent combination of education, training, and experience.
• Strong understanding of clinical application implementation, training, testing, maintenance, quality assurance, and end-user support.
• Experience analyzing clinical workflows and translating them into effective training materials and…