Desktop Systems Specialist

# Desktop Systems Specialist Apply
** Job#: 3056178
***
* Job Description:

*
* Location:

Fremont, CA (Onsite)

Position Overview We are seeking a customer-focused IT Support Technician to provide onsite technical support for end users, desktop systems, laptops, mobile devices, peripherals, and workplace technology. This role serves as a primary point of contact for employees experiencing hardware, software, network, and access-related issues while ensuring adherence to IT service management processes and asset control procedures.

The ideal candidate combines strong troubleshooting skills with excellent customer service, operational discipline, and the ability to communicate technical information to users of all technical skill levels.

Key Responsibilities
* Provide onsite technical support for desktops, laptops, monitors, printers, mobile devices, and other endpoint technologies.
* Diagnose and resolve hardware, software, operating system, application, and network connectivity issues.
* Install, configure, deploy, and maintain end-user hardware and software.
* Manage incidents, service requests, and resolutions through Service Now or similar ITSM platforms.
* Support employee onboarding, offboarding, workstation setup, and equipment deployment.
* Maintain accurate asset inventory records and lifecycle management documentation.
* Troubleshoot user access, password, authentication, and account-related issues.
* Escalate complex issues to appropriate infrastructure, network, security, or engineering teams when necessary.
* Ensure compliance with company IT policies, security standards, and operational procedures.
* Provide professional and courteous customer support while maintaining high service levels.
* Assist with hardware refreshes, software upgrades, office relocations, and technology projects.
* Document troubleshooting steps, resolutions, and support processes.

Required Qualifications
* Experience providing desktop, help desk, or technical support in a corporate environment.
* Strong customer service and communication skills.
* Experience troubleshooting Windows operating systems and end-user hardware.
* Ability to diagnose hardware, software, and basic network issues.
* Experience supporting Microsoft Office applications and standard business software.
* Knowledge of Active Directory user administration, password resets, and account management.
* Experience working within ticketing systems such as Service Now.
* Strong organizational skills and attention to detail.

Preferred Qualifications
* Experience with Service Now, Jira Service Management, or similar ITSM platforms.
* Experience with asset management and inventory tracking.
* Familiarity with Microsoft 365 administration and endpoint support.
* Experience supporting remote users and hybrid work environments.
* Basic networking knowledge including TCP/IP, VPN, DNS, DHCP, and Wi-Fi troubleshooting.
* CompTIA A+, Network+, or similar technical certifications.

Top Skills
1. Customer Service & Communication (Most Important)
* Ability to support users professionally and communicate technical issues in simple terms.
* Strong interpersonal skills and customer-first approach.
2. Operational Discipline
* Service Now ticket management.
* Asset tracking and inventory control.
* Process adherence and documentation.
* Compliance with IT policies and procedures.
3. Technical Troubleshooting & Endpoint Support
* Desktop and laptop support.
* Hardware/software troubleshooting.
* User account administration.
* Microsoft Windows and Office support.
* Basic networking support.

Work Environment
* 100% onsite.
* Hands-on support of end-user hardware and workplace technology.
* Frequent interaction with employees across multiple departments.  
* Everforth Apex is a world-class IT services company…