Sr. Business Systems Analyst, CRM; Salesforce

Commercial Operations Full Time Fremont, CA, US

Salary Range: $ To $ Annually

Cytek Biosciences (NASDAQ: CTKB) is a life sciences tools company dedicated to advancing cell analysis so researchers and clinicians can better understand human health and disease. Our full-spectrum flow cytometry platforms, including the Northern Lights and Aurora systems, give scientists around the world a simpler, faster, more complete view of complex cell populations — accelerating discovery in immunology, oncology, cell and gene therapy, vaccine development, and beyond.

Headquartered in Fremont, California, with a growing global footprint, Cytek combines deep scientific expertise with an entrepreneurial, customer-first culture as we scale our impact across the life sciences industry.

The Senior Business Systems Analyst, CRM is the functional lead for Cytek's Salesforce CRM and the commercial systems connected to it. The role partners with Sales, Sales Operations, Marketing, Customer Service and Operations to turn business needs into practical system capabilities, improves data quality and user adoption, and makes sure the platform and its licenses deliver measurable value across Salesforce, Net Suite and related enterprise applications.

The Senior Business Systems Analyst, CRM is the functional lead for Cytek's Salesforce CRM and the commercial systems connected to it. The role partners with Sales, Sales Operations, Marketing, Customer Service and Operations to turn business needs into practical system capabilities, improves data quality and user adoption, and makes sure the platform and its licenses deliver measurable value across Salesforce, Net Suite and related enterprise applications.

• Serve as the business and functional owner of Cytek's Salesforce CRM, and set the enhancement roadmap and release priorities with Sales leadership and IT.
• Gather, analyze and document business requirements, business rules, process maps, user stories and acceptance criteria for CRM changes across Sales, Marketing, Service and Operations.
• Lead current state and future state analysis of commercial processes such as lead to opportunity, quote to order and order to cash, and recommend simplification and automation.
• Review Salesforce license assignment, feature usage and adoption on a regular schedule, and recommend changes to licenses, editions and add ons that align cost with business value.
• Support Salesforce vendor and contract activities, including renewal preparation, option analysis, pricing review and negotiation inputs, in partnership with IT, Finance and Purchasing.
• Configure and support Salesforce through page layouts, Lightning pages, custom objects and fields, validation rules, reports, dashboards and Flow, and coordinate testing and release with administrators, developers and QA.
• Define and support integrations and data flows between Salesforce, Net Suite, the data warehouse and other enterprise systems, including customer, quote, order and pricing data.
• Maintain data quality and governance in Salesforce, including accounts, opportunities, territory alignment, role hierarchy and user access, and support single sign on and audit requirements.
• Build and maintain sales dashboards and monthly KPI reporting in Salesforce and Power BI for Sales leadership and senior management.
• Manage quote templates and general terms and conditions provided by Cytek Legal, and support opportunity to order workflows.
• Plan and deliver user training, communication and adoption programs, and collect user feedback to improve screens, layouts and workflows.
• Evaluate AI enabled workflows and new Salesforce capabilities as part of AI Ignite where they improve productivity, insight…