Solutions Engineer, Conversational AI Agents

Squawk Voice is the complete interaction layer for customer operations. One AI agent handles every customer conversation across voice, chat, email, SMS and Whats App. It books appointments, looks up orders, creates tickets and hands off to a person with full context when one is needed. Customers in healthcare, retail, hospitality and travel, education, professional services and the public sector go live the same day, and our agents resolve 70-90% of routine inquiries on their own.

We are a small team in the US, Australia and India, and each person here has a direct effect on customer outcomes.

As our Solutions Engineer, you will own the technical work behind every new customer and partner, from the first demo to a live AI agent working across every channel. This is a hands-on technical role. You will work closely with our CEO, engineering and product teams, and you will serve English- and Spanish-speaking customers and partners across the Americas.

• Run product demos and design proofs of concept that show prospects what Squawk Voice can do for their business.
• Set up and configure new customer accounts, including agent design, prompts, knowledge bases and channel setup across voice, chat, email, SMS and Whats App.
• Connect Squawk Voice to each customer's CRM, order management, scheduling and knowledge systems.
• Lead technical onboarding until each customer's agents are live and performing well.
• Integrate Squawk Voice with telecom and channel partners' phone systems over SIP.
• Diagnose and fix integration and agent-performance issues.
• Bring customer feedback to the product and engineering teams to shape the roadmap.

• 2-5 years in a technical customer-facing role, such as solutions engineer, implementation engineer or sales engineer, ideally in SaaS, contact center or voice technology.
• Full professional fluency in both English and Spanish, written and spoken.
• Hands-on experience with APIs, webhooks and integrations with CRM or help desk platforms.
• Familiarity with LLMs, prompt design or conversational AI.
• A quick learner who is eager to master telephony. Experience with SIP, VoIP or contact center platforms is a plus, and we will train you on the rest.
• Clear communication with both technical and business audiences.
• Availability during US Eastern Time business hours.

You turn customer requirements into working AI agents, guide customers confidently from demo through launch, and build reliable integrations. You help customers improve agent performance after launch and bring clear, actionable feedback to our product and engineering teams.

• $110,000-$140,000 base salary, depending on experience.
• Remote within the US, with availability during US Eastern Time business hours.
• Must be authorized to work in the United States.