Global Planning and Operations Escalation Manager

At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.

Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.

The impact we have on the world is made possible by focusing on our people. So we recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.

Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.

Date:
Oct 16, 2026

Location:

Fremont, CA, US, 94538

Worker Category:
On-site Flex

The Global Operations Group brings information systems, facilities, supply chain, logistics,and high-volume manufacturing together to drive the engine of our global business operations.

We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business.

The Global Spares Planning Escalation Manager is responsible for leading end-to‑end management of high‑severity incidents, chronic issues, and escalated customer or stakeholder concerns across the Global Spares organization. This role ensures cross functional team formation, rapid containment, thorough root‑cause analysis, cross‑functional alignment, and implementation of long‑term corrective actions that improve operational stability and customer experience.

The position partners closely with Global Planning & Operations teams, Regional Spares, Supply Chain, Manufacturing, Customer Operations, Product Groups and senior leadership to minimize business impact and prevent recurrence of systemic issues.

• Serve as single point accountability for critical business/customer critical escalations, ensuring timely, transparent communication and resolution.
• Lead cross‑functional response teams to drive coordinated actions for high‑severity operational issues.
• Assess escalation across technical, operational and commercial dimensions to balance priority across the team.
• Accurately document incidents, containment, root cause, and decisions.
• Executive communication and alignment.
• Cross-functional leadership without direct authority.
• Decision facilitation & tradeoff management.
• Monitor incident progress, remove barriers, and elevate risks as needed to ensure swift containment and recovery.
• Rapid Problem Framing (Signal>Noise): taking fragmented inputs and quickly framing the problem, blocking issue/decision, and business impact.
• Taking a systems approach throughout the semiconductor value chain allows issues and solutions to be assessed in terms of suppliers, factories, production, installation, customer process qualification, and customer FAB operations.
• Develop, track, and validate corrective and preventative actions, ensuring long‑term fixes are implemented and sustained.
• Maintain a centralized repository of known issues, workarounds, best practices, and lessons learned.
• Partner with Planning,…