Customer Account Specialist

Customer Account Specialist

As a Customer Account Specialist at Biz Link, you will be the primary interface between our business customers and our internal production teams. You are responsible for the full order-to-delivery lifecycle, ensuring high on-time delivery and seamless execution in a high-volume, low-mix manufacturing environment.

• Customer Support & Relationship Management: Deliver excellent customer support and maintain strong relationships with business customers. Serve as the primary point of contact, managing the end-to-end account lifecycle from initial RFQ and pricing submissions to order fulfillment and final delivery.
• Order Lifecycle Execution: Utilize SAP to process daily business purchase orders, ensuring data accuracy and timeliness. Proactively manage order modifications, cancellations, and status updates throughout the production cycle.
• Production & Delivery Coordination: Partner with Purchasing, Manufacturing, Production Control (PC), Quality Control (QC), and Engineering to monitor project milestones. Ensure material availability aligns with production schedules to meet customer Promise Dates.
• Professional Communication: Provide concise, regular updates to customers regarding order status and potential delivery risks. Use Google Workspace to maintain internal trackers and ensure alignment with the team.
• Shipment & Logistics Oversight: Coordinate daily shipments and track logistics data to maintain high on-time delivery levels. Maintain detailed records of partial shipments and historical delivery data.
• Issue Resolution & RMA Management: Lead the resolution of operational bottlenecks, such as inventory discrepancies or invoicing concerns. Facilitate the RMA process by coordinating returns, replacements, and reworks with the Quality and Finance teams.
• Reporting & Data Analysis: Use Google Sheets to analyze relevant data and generate/distribute critical weekly reports. Ensure all stakeholders are kept aligned on account status, delivery risks, and revenue goals.

• Experience: Bachelor's degree or equivalent experience with a minimum of 3 years of professional experience in inside sales, customer service, account management, or supply chain (manufacturing background preferred).
• Technical Skills: Strong Excel skills (data filtering, formulas, and reporting). Proficiency in SAP for order processing and data management. Proficiency in Google Workspace (Docs, Sheets, Slides).
• Execution: Proven ability to manage multiple business accounts and priorities in a fast-paced environment while maintaining strict attention to detail.
• Communication: Excellent professional communication skills with the ability to provide clear, action-oriented updates to both customers and internal departments.
• Problem Solving: Demonstrated ability to work independently, take ownership of account health, and proactively resolve operational issues.

About Biz Link Technology:

At Biz Link Technology, we are dedicated to delivering high-quality technology solutions that empower businesses and enhance everyday experiences. With a commitment to innovation, reliability, and customer success, we specialize in developing cutting-edge products and services that meet the evolving needs of our clients across industries.

Our team-oriented culture values integrity, accountability, and continuous growth. We believe in nurturing talent, fostering collaboration, and creating an environment where creative problem-solving thrives. As a rapidly growing company, we offer exciting opportunities for professionals who are passionate about technology and eager to make a real impact.

If you're looking for a place where your ideas matter, your work drives value, and your career can grow, Biz Link Technology is the place for you.

Background Check Requirement

Please note that all offers of employment with Biz Link Technology, Inc are contingent upon the successful completion of a background check. This may include verification of employment history, education, and other relevant credentials. Failure to successfully complete the background check process will result in the withdrawal of the employment offer.

Equal Employment Opportunity (EEO) Statement:

Biz Link Technology, Inc. is an equal opportunity employer and is committed to providing a work environment free from discrimination. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees. All employment decisions at Biz Link Technology, Inc. are based on…