Customer Account Specialist

As a Customer Account Specialist at Biz Link, you will be the primary interface between our business customers and our internal production teams. You are responsible for the full order-to-delivery lifecycle, ensuring high OTD (On-Time Delivery) and seamless execution in a high-volume, low-mix manufacturing environment.

As a Customer Account Specialist at Biz Link, you will be the primary interface between our business customers and our internal production teams. You are responsible for the full order-to-delivery lifecycle, ensuring high OTD (On-Time Delivery) and seamless execution in a high-volume, low-mix manufacturing environment.

• Customer Support & Relationship Management:
  Deliver excellent customer support and maintain strong relationships with business customers. Serve as the primary point of contact, managing the end-to-end account lifecycle from initial RFQ and pricing submissions to order fulfillment and final delivery.
• Order Lifecycle Execution:
  Utilize SAP to process daily business purchase orders, ensuring data accuracy and timeliness. Proactively manage order modifications, cancellations, and status updates throughout the production cycle.
• Production & Delivery Coordination:
  Partner with Purchasing, Manufacturing, Production Control (PC), Quality Control (QC), and Engineering to monitor project milestones. Ensure material availability aligns with production schedules to meet customer Promise Dates.
• Professional Communication:
  Provide concise, regular updates to customers regarding order status and potential delivery risks. Use Google Workspace to maintain internal trackers and ensure alignment with the team.
• Shipment & Logistics Oversight:
  Coordinate daily shipments and track logistics data to maintain high On-Time Delivery (OTD) levels. Maintain detailed records of partial shipments and historical delivery data.
• Issue Resolution & RMA Management:
  Lead the resolution of operational bottlenecks, such as inventory discrepancies or invoicing concerns. Facilitate the RMA process by coordinating returns, replacements, and reworks with the Quality and Finance teams.
• Reporting & Data Analysis:
  Use Google Sheets to analyze relevant data and generate/distribute critical weekly reports. Ensure all stakeholders are kept aligned on account status, delivery risks, and revenue goals.

• Experience:
  
  Bachelor’s degree or equivalent experience with a minimum of 3 years of professional experience in Inside Sales, customer service, account management, or supply chain (manufacturing background preferred).
• Technical
  
  Skills:
  
  Strong Excel skills (data filtering, formulas, and reporting).
  • Proficiency in SAP for order processing and data management.
  • Proficiency in Google Workspace (Docs, Sheets, Slides).
• Execution:
  Proven ability to manage multiple business accounts and priorities in a fast-paced environment while maintaining strict attention to detail.
• Communication:
  Excellent professional communication skills with the ability to provide clear, action-oriented updates to both customers and internal departments.
• Problem Solving:
  Demonstrated ability to work independently, take ownership of account health, and proactively resolve operational issues.

At Biz Link Technology, we are dedicated to delivering high-quality technology solutions that empower businesses and enhance everyday experiences. With a commitment to innovation, reliability, and customer success, we specialize in developing cutting-edge products and services that meet the evolving needs of our clients across industries. Our team-oriented culture values integrity, accountability, and continuous growth. We believe in nurturing talent, fostering collaboration, and creating…