Shelter Monitor, Social Work

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Abode
, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Shelter Monitor for our programs in Alameda County.

The Shelter Monitor is responsible for maintaining the health and safety of shelter residents. Shelter monitors assist with the daily needs of the residents, assist program donors and volunteers, and ensure and assist with the shelter cleanliness standards.

You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams—people you can be proud to work with! Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate.

People of color make up nearly 70% of our workforce, and we strive to recruit and retain employees from all backgrounds.

• $23.00 - $31.00 per hour
• Flexible work schedules
• 403(b) Retirement Plan with Employer Match & Contribution Programs
• Dynamic, mission‑driven culture and supportive leadership
• Professional Development Opportunities, Leadership Academy Programs, Annual All Staff Events & Holiday Parties

• Implement and operate shelter program procedures including answering telephone lines and oversee front desk activities; greet visitors and volunteers; and problem‑solve with shelter participants.
• Inspect facility; sign in participants; maintain and enforce shelter guidelines; document resident behavior and needs as well as program issues using logbook and incident report; oversee proper chore implementation including cleaning up and maintenance of facility.
• Respond to participants' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations.
• Effectively communicate with service coordinators, shelter coordinator, and shelter manager on critical incidents, observed resident behaviors, and activities around the shelter during scheduled shifts.
• Maintain standardized operating procedures, safety of participants, program integrity, customer service standards, professional boundaries, and a supportive and caring environment.
• Complete participant intakes and exit paperwork.
• Assist with unit turnover including cleaning of alcoves/rooms, along with daily cleaning needs of the shelter in the absence of residents completing chores.
• Communicate with staff and all participants in a non‑judgmental manner; work cooperatively with all agency staff.
• Participate in agency training, staff meetings, case conferences, and supervision.
• Complete required agency training including CPR/first aid, non‑violent crisis intervention, and other training as assigned. Some meetings and training will require attendance outside of the regular schedule.
• Other duties as assigned.

• 6 months of social services or customer service experience.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Flexible schedule to work evening and weekend hours as needed.

This description is to be used as a guide only. It does not constitute a contract, commitment, or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Abode Services is an Equal Opportunity Employer/Drug Free Workplace.

Entry level

Full‑time

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Non‑profit Organizations