Senior Triage & RCA Engineer

Agility's commercially deployed humanoids operate alongside teams in warehouses, manufacturing facilities, and distribution centers—tackling physically demanding and repetitive tasks while enabling workers to focus on higher-value work. With industry-leading safety standards and years of proven deployment data, we're pioneering a new era of automation that enhances human potential.

Agility Robotics is at the forefront of humanoid robotics, redefining how robots interact with and navigate the human world. Our robots rely on a complex intersection of hardware and advanced software to perform tasks in dynamic environments.

We are seeking a Senior
Robot SW Triage & RCA Engineer specialized in Software Issue Triage and Root Cause Analysis (RCA). Your main function is to conduct remote triage, utilizing log parsing, telemetry data, and video analysis, to identify failures with software root causes and ensure they are accurately dispositioned to the appropriate SW development teams. You will conduct deep-dive root cause analysis on novel failures occurring at the hardware-software interface, while simultaneously architecting the diagnostic scripts and tools required to streamline these investigations.

In this role you will move beyond basic data review to navigate ambiguous failure modes, develop automated diagnostic scripts, and create the technical documentation that drives software reliability across the fleet.

• Serve as a lead voice in the triage process, providing the expertise required to classify complex failures specifically as software, firmware, or system-level regressions.
• Effectively disposition identified issues to the software organization, providing clean tickets (logs, video clips, and analysis) that allow developers to act quickly.
• Manage and prioritize escalated SW-related investigations, making informed trade-offs to ensure that critical safety or performance risks are addressed first.

• Lead end-to-end investigations into novel failures using deep-dive log review, telemetry analysis, and video diagnostics to pinpoint bugs at the software/hardware interface or unexpected system behaviors.
• Develop and execute scripts or other data visualization tools to parse massive log sets and identify intermittent failure trends.
• Leverage structured methodologies such as 5-Whys or Fishbone to move from a surface-level symptom to a definitive root cause.

• Author and maintain "Gold Standard" RCA reports and troubleshooting guides that improve the technical autonomy of the broader triage team.
• Promote a culture of rigorous documentation and data-driven problem-solving.
• Create reusable diagnostic frameworks that automate the identification of known software issues, increasing the efficiency of the entire R&D loop.

• 4+ years of experience in Systems Integration, Software-Hardware interface, or R&D with a focus on software on complex mechatronic or autonomous systems.
• Proven experience using monitoring and observability platforms (e.g., Datadog, Splunk, or New Relic) to track system health and identify performance anomalies across a fleet.
• Experience interacting with cloud-based storage and databases (e.g., AWS S3, SQL, or No
  
  SQL) to retrieve and manage large-scale telemetry and video datasets.
• Proven track record of navigating highly ambiguous software-hardware intersections to find definitive root causes.
• Experience creating technical documentation or bug reports intended for software engineering audiences.
• Preferred:
  Experience with HW/SW integration and design on HiL.

• Mastery of log parsing via CLI and proficiency in using Python or similar scripting languages for data…