Warehouse Customer Service Assistant

OnTrac is hiring a Warehouse Customer Service Assistant!

This position assists Operations Managers with administrative duties and customer service support. Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on‑time delivery, are responsible for accurate data entry into the OnTrac system, and verify deliveries.

$18.00 - $23.00 per hour, depending on experience.

Monday – Friday, 11:00 AM to 7:30 PM. Hours may change based on business needs.

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• Paid Time Off including Holiday Pay
• 401(k) with company match
• Safe and clean work environment
• Referral Bonus Program – up to $500 per referral

• High school diploma or GED
• One year of related industry experience and/or training in transportation and delivery, or an equivalent combination of education and experience
• General knowledge of Microsoft Word and Excel
• Ability to multitask, self‑manage, and work efficiently in stressful situations

• Track package deliveries, process and document problem packages, research issues when needed and update OnTrac’s proprietary tracking system for customers, the Customer Service team, and other facilities.
• Assist drivers in the checkout process, verifying that all packages are out for delivery; report missing or not out for delivery packages; prepare packages to go out for delivery if needed.
• Communicate with customers regarding their package status when needed.
• Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Founded in 1986, OnTrac has evolved into the leading provider of same‑day and next‑day delivery services in the U.S. for premier e‑commerce and product‑supply businesses, including five of the largest retailers in the U.S.

OnTrac is a proud Equal Opportunity Employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age.