Club Manager

Club Manager – Baseline Fitness

Reports to:

District Manager
Status:
Full Time/Exempt

Responsible for oversight of gym operations to ensure positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight to provide a great customer service experience at all times.
• Front desk leadership: greeting, welcoming, gym tours, member service issues/questions.
• Support team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are trained on current marketing promotions.
• Complete manager portion of onboarding in Paycom for all new hires.
• Ensure club open and staffed during all hours of business.
• Implement and adhere to all company policies and procedures.
• Order supplies and track inventory.
• Customer Service: exceed customer wants and needs.
• Listening: actively listen, empathize, solve customer problems.
• Problem Solving: recognize, define, analyze, plan to resolve situations.
• Diplomacy: tact and skill in all interactions.
• Communication: maintain timely and effective communication with staff, supervisors and departments.

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.