Desk Manager - Red Keno Fremont

Big Red Keno, 2323 Laverna Street, Fremont, NE has an opening for a Desk Manager,

The Desk Manager is responsible for greeting patrons in a friendly manner as well as ensuring their shift runs smoothly and efficiently.
As a manager, you would be responsible for counting all the money before and after the shift. You would also be responsible for all of the paperwork that needs to be completed for all IRS wins. You would be entering customers’ keno tickets, collecting the payment, and paying out any wins. You Will also be part of the CSR team. As a CSR, you are responsible for multiple 'satellite' accounts providing the highest level of customer service possible.

This is a fast paced and fun work atmosphere!!

The essential functions include, but are not limited to the following:

• Run keno games which includes prepping the ball and globe for the day’s use
• Wash and wax keno balls
• Collect and distribute money
• Audit cash drawers and maintain a zero discrepancy
• Track sales
• Answer phone calls and assist keno writers/customers with keno related items
• Dispatch customer service reps (CSRs) to satellite locations as needed
• Candidate must abide by and understand all keno rules and regulations
• Promotes positive public relations with guests
• Prepare operational reports
• Perform other work-related duties as assigned

• Must be a least 19 years of age
• High school diploma or equivalent preferred
• Must be able to obtain state keno license, pass state fingerprinting and a background check.
• Candidate must have reliable transportation, valid driver's license, and current auto insurance
• Prior experience preferred but not required
• Computer proficiency, specifically with Excel
• Moderate reading, writing and math skills; ability to follow written and oral instructions and procedures
• Proficient interpersonal relations and communicative skills
• Cooperates and works together with all co-workers; plans and completes job duties with minimal supervisory direction using appropriate judgment
• High energy and stamina are required
• Ability to stay calm and work efficiently under pressure
• Ability to prioritize job duties and manage time effectively
• Willingness to work evenings and weekends required
• Excellent customer service to treat patrons like family and build rapport
• Must be able to learn and troubleshoot various issues
• Must be able to speak and read English
• Manual dexterity; auditory and visual skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to lift, bend, kneel, stoop, climb, push and pull items weighing 50 pounds or less. Must maintain the ability to drive. The noise level in the workplace is moderate to loud.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job…