Operations Coordinator

Job Title:

Duet, Operations Coordinator

Hours

Required:

40

The Operations Coordinator works in collaboration with the Compliance Coordinator to assure delivery of quality community-based services to their assigned team.

• Supervision of Employees responsible for direct care.
• Complete and maintain attendance point tracker.
• Check employee’s time in Workday for accuracy. Submit when due to payroll.
• Obtain approval to provide discipline, draft performance documentation and deliver to employees.
• Create employee requisitions, interview, hire, and train employees.
• Work with Directors to ensure accurate billing data for the area, including but not limited to:
  • Evaluating staffing in locations to assure all needs are met using funding levels provided by the State.
  • Ensuring daily attendance meets service authorization criteria.
  • Evaluate that all EVV checks in and outs are present.
  • Monitor monthly attendance for all services provided to ensure billing does not result in repayment to the State.
• Assist with building and fostering a culture that:
  • Empowers direct reports to think outside the box while meeting new challenges.
  • Tempers high expectations for job performance with kindness.
  • Holds people accountable with respect, ensuring HR documentation is completed.
  • Allows for transparent communication.
  • Requires people to participate in projects and areas of need, regardless of job title.
  • Ensures that all employees receive transparent communication, so they are informed and understand job expectations. This should be done by facilitating monthly staff meetings and using frequent communication emails.
• Work as part of a team to foster creativity throughout areas for growth, business development, and person-centered planning:
  • Rotates on-call responsibilities with other team members.
  • Covers vacant shifts when needed.
• Assure that Agency policies and procedures are adhered to, including but not limited to: abuse and neglect, financial documentation, and human resources.
• Be visible and have open communication with employees, those receiving services, families, and State employees. This visibility extends throughout all area physical locations and all services provided:
  • Check and respond to emails and voicemails within 24 hours of receiving them.
  • Check T-Logs.
  • Contact Guardians and families at least one time a month unless they specify different frequencies.
  • Communicate by each person’s preferred method of communication, such as Email, phone, mail, etc.
  • Visit each environment assigned to your team a minimum of three times a month. Varying shifts to interact with as many employees and people as possible. Example:
    If there are 3 homes assigned to your team, you would have 9 visits in for the month, including a weekend, evening, and morning shift to the extent possible.
• Complete all required documentation thoroughly and accurately within established timelines:
  • Check and respond to SCOMM’s.
  • Complete GER for all reportable incidents.
  • Contact Service Coordination for all required tasks such as GER, investigations, etc.
  • Approve or initiate maintenance and vehicle requests.
  • Check emails and workday tasks daily.
  • Check and submit employee mileage, strategizing efficient use of area vehicles.
• Establish and maintain consistent lines of communication with all stakeholders.
• Promote a proactive approach when facing change.
• Be directly involved with and promote inter-area collaboration of the planning, implementation, and maintenance of projects that meet and exceed HCBS requirements.
• Actively participate in meeting goals set forth in the Agency’s Strategic plan.
• Willing to be flexible with schedule and put in the necessary time to ensure superior service delivery.
• Able to work independently and in a self-directed manner.

• 1 year of management experience in community-based services preferred.
• Must possess and maintain a current, valid driver’s license, pass a driving record check, and may, depending on Agency needs, be required to have an available automobile with required state insurance coverage for purposes of transporting persons in service.
• Ability to utilize Microsoft Office Suite and all Agency required systems.

• Other duties as assigned.

• Must be able to lift 70 pounds.
• Must be able to bend, stoop, kneel, squat, walk, sit, stand, climb, push, carry, and grasp.

Duet