General Merchandise Department Manager

Additional Considerations (if any):**
- **** At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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* Job Description:

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* Job Title:

** GM Department Manager
** Department:
** General Merchandise
** FLSA**:
Non-Exempt
** General Function**:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Coordinates the delivery of the best quality product at a competitive retail price.
** Core Competencies
*** Partnerships* Growth mindset
* Results oriented
* Customer focused
* Professionalism
* * Reporting Relations:
** Accountable and

Reports to:

District Store Director, Store Manager, Assistant Manager of;
Health Wellness Home, Store Operations, and Perishables Positions that Report to you: GM Department Employees
** Primary Duties and Responsibilities**:
* Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
* Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
* Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
* Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
* Makes an effort to learn customers’ names and to address them by name whenever possible.
* Assists customers by: (examples include)  + escorting them to the products they’re looking for  + securing products that are out of reach  + loading or unloading heavy items  + making note of and passing along customer suggestions or requests  + performing other tasks in every way possible to enhance the shopping experience.
* Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call.
* Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
* Determines department goals with store director.
* Determines weekly work schedule and establishes a daily work plan for the department.
* Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
* Communicates with employees regarding sales and ideas.
* Handles and satisfies customer issues.
* Figures retail pricing and insures correct pricing.
* Extends invoices, posts invoices, and oversees department bookkeeping procedures.
* Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and write ads.
* Conducts inventory of the department.
* Plans displays, promotions, and determines pre-orders.
* Insures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
* Understands and troubleshoots equipment and ensures maintenance is performed.
* Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
* Adheres to company policies and individual store guidelines.
* Reports to work when scheduled and works expected number of hours.
** Secondary

Duties and Responsibilities:

*** Ensures pricing is competitive in the market area.
* Attends meetings and seminars and participates in continuing education.
* Fills displays and works in the sales area.
* Unloads trucks, checks in delivered merchandise and places product in appropriate storage area.
* Performs departmental duties as needed.
* Assists in other areas of the store as needed.
* Performs other job related duties and special projects as required.
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* Supervisory Responsibilities:

** Instructing, assigning, reviewing, and planning the work of others, maintaining standards, allocating personnel, and coordinating the…