Cust Serv Rep - Utility

Border States is a 100% employee‑owned electrical distributor with approximately 130 locations in 31 states. We are seeking a Customer Service Sales Representative located in Fremont, NE. This position will be open until filled.

Supports the day‑to‑day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow‑up on technical inquiries, maintains reports, actively participates in the marketing and sale of Border States products and services, resolves customer billing problems and provides input on product evaluations, code descriptions, inventory management and pricing development.

• Works closely with sales and marketing staff to meet and exceed branch sales and gross profit objectives.
• Obtains orders and provides proactive customer service sales functions including order entry, expediting, pricing, returns, coordinate deliveries and follow‑up on customer inquiries.
• Maintains Open Order Reports, Billing Block Reports and other reports on a consistent basis.
• Participates in the marketing and sale of Border States products and services.
• Provides timely follow‑up on customer technical inquiries and requests.
• Coordinates with Customer Financial Services staff to resolve customer‑billing problems caused by pricing, shipping or delivery errors.
• Provides input to pricing and purchasing areas on product evaluations, code descriptions, inventory management and pricing development.
• Attends sales meetings and training programs as required.
• May assist with sales meetings and trade shows as needed.
• May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.

• Minimum two‑year business/trade degree preferred or equivalent work experience.
• Minimum two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of two years of electrical distribution experience preferred.
• Ability to read, write and speak in English.
• Proficient with PC for Windows, Microsoft Office (Excel, Word, PowerPoint), Internet, Email, and SAP software.

• Excellent customer service skills: competent, accurate, responsive and engaged.
• Excellent interpersonal, written and verbal communication skills.
• Ability to effectively plan and organize.

• Frequency of carrying/lifting:
  • Occasionally 0-33%
  • Frequently 34-66%
  • Continuously 67-100%
• Lift from Waist:
  • < 10 lbs. – Not at all
  • 10 to 25 lbs. – Not at all
  • 26 to 50 lbs. – Not at all
  • 51 to 75 lbs. – Not at all
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Lift from Floor:
  • < 10 lbs. – Frequently
  • 10 to 25 lbs. – Frequently
  • 26 to 50 lbs. – Occasionally
  • 51 to 75 lbs. – Occasionally
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all
• Carried for Distance:
  • < 10 lbs. – Not at all
  • 10 to 25 lbs. – Not at all
  • 26 to 50 lbs. – Not at all
  • 51 to 75 lbs. – Not at all
  • 75 to 100 lbs. – Not at all
  • 100+ lbs. – Not at all

This job description is a summary of duties and responsibilities and is not intended to cover all possible duties. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.

• Health, Dental and Vision Benefits
• Accident, Critical Illness, Hospital Indemnity
• FSA & HSA
• Employee Stock Ownership Plan (ESOP)
• Disability Benefits
• 401(k) Retirement Plan
• Life Insurance
• Employee Assistance Program
• Paid Holidays and Volunteer Time
• Personal Leave Time
• Bonuses for branch and company goals

Border States is an Equal Opportunity Employer. We value the diversity of all employees and will always be an equal opportunity employer.

Employment may be contingent on the offered candidate successfully passing one or more of the following pre‑employment screenings:

• Criminal background check (required for all positions)
• Motor Vehicle Record (MVR) check (required for positions involving driving)
• Drug testing

The MVR check and drug testing vary by role and will be communicated to the offered candidate during the onboarding process and as applicable.