Front Desk & Customer Care Coordinator

When a customer calls Northcoast Security, the first voice they hear sets the tone for everything that follows. We're looking for someone who answers the phone with a smile you can hear, treats every caller like a neighbor, and takes pride in being the person who makes things easier.

If you're warm, organized, and the kind of person who never lets a message fall through the cracks, we'd love to meet you.

When a customer calls Northcoast Security, the first voice they hear sets the tone for everything that follows. We're looking for someone who answers the phone with a smile you can hear, treats every caller like a neighbor, and takes pride in being the person who makes things easier.

If you're warm, organized, and the kind of person who never lets a message fall through the cracks, we'd love to meet you.

Northcoast Security is a fast-growing, community-rooted company based in Northwest Ohio. We protect homes and businesses with alarms, cameras, access control, and locksmithing services in more than 30 states. We're proud of our commitment to hiring veterans and supporting our community, and we're building a team that cares about doing the job right.

You'll be the first point of contact for our customers, and the person who keeps our front office running smoothly.

• Answer incoming calls promptly, politely, and professionally, and route each caller to the right person
• Greet visitors and make everyone who walks in feel welcome
• Listen to customer questions and concerns, and follow through until they're resolved
• Take the first call when a customer reports an alarm or camera issue, and get it to the right technician
• Keep customers informed about appointments, service visits, and follow-ups

• Manage voicemail, mail, packages, and deliveries
• Prepare emails, memos, invoices, and reports
• Enter locksmith invoices, help with billing, and keep service logs and records up to date
• Maintain electronic and paper filing, and keep office supplies stocked

• Schedule sales meetings, site visits, and client follow-ups
• Help prepare quotes and proposals, and keep our CRM current
• Track leads and help put together simple sales reports

• A warm, upbeat phone manner and a genuine enjoyment of helping people
• Calm, patient professionalism, even when a caller is frustrated
• 2+ years in a front desk, customer service, reception, or office coordination role
• Strong organization and attention to detail; you write things down and follow up

• Comfort with Microsoft Office, a CRM, and cloud-based tools, and solid typing and data entry
• Clear spoken and written English, with good grammar and spelling
• Discretion with sensitive customer and company information
• High school diploma or GED
• A valid Ohio driver's license, and you must be insurable under our company policy
• Reliable, punctual, and dependable

• Experience in security, construction, or another service business
• Familiarity with Quick Books, Google Docs, or job scheduling software
• Experience at a small or growing company where everyone pitches in

• Pay: $20.00, based on experience
• Schedule: Full-time, Monday-Friday, 8:30 a.m.
  
  -5:00 p.m.
• Paid time off
• Retirement plan
• Bonus opportunities
• Professional development assistance

you'll join a supportive, hands-on team where your work touches every part of the business. You'll have room to grow with a company that values its customers, its community, and its veterans.