Business Manager

We are seeking an experienced, proactive, and strategic

Business Manager to lead the operational and financial management of the practice and support its continued growth and sustainability.

As Business Manager, you will be responsible for the overall business performance of the practice, ensuring efficient day-to-day operations, financial stability, regulatory compliance, and high standards of patient service.

You will work closely with the Directors, clinical and admin teams to implement strategy, manage resources, and drive continuous improvement.

Key responsibilities include:

• Lead the operational management of the practice
• Oversee financial planning, budgeting, forecasting, and reporting
• Manage contracts, enhanced services, and income streams
• Ensure compliance with CQC, NHS, and other regulatory requirements
• Oversee HR functions including recruitment, staff development, and performance management
• Develop and implement business strategy and growth plans
• Manage premises, facilities, and IT systems
• Support quality improvement initiatives and patient engagement
• Maintain effective relationships with PCN, ICB, and external stakeholders

Based in Freshwater, Isle of Wight, we are a well-established and patient-focused GP practice serving approximately 11,100 patients in the West Wight area.

Our friendly and professional multidisciplinary team includes GPs, ANPs, Paramedics, nurses, Pharmacist, MHP, healthcare assistants, Social Prescriber, Health and Wellbeing Coach, Care Co-ordinator and administrative staff committed to delivering high-quality primary care services.

Job Summary:

To provide strategic, financial, and operational leadership to ensure the smooth, efficient, and profitable running of the practice, while maintaining high standards of patient care and compliance with

NHS and regulatory requirements.

Weare looking for someone who is confident, assertive and resilient, diplomatic, flexible and co-operative, motivated and proactive, have excellent interpersonal skills, be able to use own initiative and judgement, be a forward thinker with a solution focused approach, have high levels of integrity and loyalty, be able to work under pressure, be able to drive and deliver change effectively, be able to motivate teams, enhance morale and maintain a positive working environment, including team building.

The Business Manager will need to be flexible to work outside of core office hours where necessary, maintain confidentiality at all times, and hold a full clean UK driving licence.

The Business Manager will be responsible for:

• Strategic Leadership
• Develop and implement strong and sustainable Businessplans aligned with Practice goals and NHS priorities.
• Identify opportunities for NHS service improvement, growth, and innovation.
• Identify opportunities for Private healthcare services.
• Lead and support change management initiatives to adapt to evolving healthcare demands.
• Develop and oversee Practice and Service budgets,financial forecasting, maximising income and minimising costs.
• Manage income streams, including NHScontracts, enhanced services, and private work.
• Ensure accurate payroll, supplier payments,and financial reporting.
• Manage practice and staff budgets and seek to maximise practice income.
• Analyse LES, DES, ICB, and other
  
  NHS or Public Health funded initiatives.
• Operational Management
• Ensure compliance with CQC standards, NHScontractual obligations, and data protection laws.
• Oversee IT systems, facilities, and procurement.
• Maintain robust policies, procedures, and risk management frameworks.
• Oversee Practice premises, seeking to improve/ increase capacity and usage with a view to alternative / new premisesdevelopment.
• People Management
• Lead, motivate, and develop administrative and support teams.
• Manage recruitment, training, appraisals, andHR processes.
• Work withthe Clinical Director to lead, motivate and develop the clinical team
• Foster a positive, safe, and inclusive workplace culture.
• Monitor and improve patient access,satisfaction, and service quality.
• Oversee the handling of complaints and feedback positively and constructively.
• Liaise with Patient Participation Groups and…