Floating Leasing and Marketing Specialist; Fresno Regional Operations

Winn Companies is looking for a Floating Leasing and Marketing Specialist to join our team in Northern and Central, CA.

Pay range: $25.00 to $30.00 per hour.

Work schedule:

Monday to Friday, 8am to 5pm. Occasional weekends as needed.

In this role, you will manage leads in the property management CRM platform, conduct local outreach and business networking to improve word of mouth referrals, plan and host early marketing events and open house events with a heavy focus on converting leads to leases. Manage application paperwork, move in planning and lease renewals. Provide outstanding service to customers, residents, and clients while always maintaining budgeted occupancy at the highest attainable rents.

Ability to manage various administrative projects to support new property launch efforts.

• Heavy telephone lead management.
• Interact with prospective and current residents to achieve maximum occupancy. Generate and manage traffic, property tours, leasing apartments, qualifying prospects, following up on prospect leads, send blast announcements/promotional materials to curated audience lists to improve general inquires. Prepare lease documentation, completing move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas and show units are to company standard.
• Deliver customer service that exceeds expectations for new and current residents. Educate and implement Winn Companies programs, processes and policies to new and current residents as applicable. Review, prioritize and distribute resident service requests as required.
• Manage project related tasks for campaign accuracy, floorplan inventory and rent setting as required. Ability to review current advertisements / promotional messages and make updates based on construction milestones. (Internet listing sites, website, social media channels, general campaign updates). Oversee the marketing document library ensuring correct files and supplies are in use across the digital and physical leasing environment.
• Maintain relationships with area businesses, employers and real estate brokers to generate new business as well as remain current with local events and hiring trends that may have an impact on the property. May be responsible for helping to plan and facilitate on site or off-site events for specialty audiences including early leads/VIP leads, brokers and local chamber of business members.
• Provide support to the Marketing Team on collateral and reports.
• Remain up to date with any/all Federal, State and/or other regulatory requirements and programs.

• Bachelor’s degree
• Less than 1 to 2 years of relevant work experience
• Minimum of 1-2 years of experience in customer service
• Experience with computer systems, particularly Microsoft Office
• Ability to communicate clearly and effectively, verbally and in writing, with internal and external customers
• Strong customer service skills
• Attention to detail
• Ability to work under pressure
• Flexibility to adapt to changing business needs and priorities
• Exceptional interpersonal and communication skills
• Ability to work with a diverse group of people and personalities
• Ability to travel as needed in Northern and Central California
• A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

• Bachelor’s degree in Business, Sales, or Marketing
• NALP certification
• Experience with Real Page property management software, Knock CRM, social media

Regular full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees);
Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability;
Basic Term Life Insurance and…