Partner Success Manager

Description:

Who We Are:

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words:

• 2024 & 2025
  - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets
• 2023 - American Banker - "Top 5" Community Bank in the Country #4
• 2023 - OTCQX - Best 50 Companies #3
• 2023 - 5-star Rating Bauer Financial

What You Should Expect While Working at FFB:

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth
• Opportunities to Participate in Community Networking Events
• Benefits Package

o Medical/Dental/Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate:

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways:

• Teamwork We collaborate, hold each other accountable, and win together.
• Relationship We are trustworthy, transparent, and respectful.
• Authentic We are humble, vulnerable, and we speak up.
• Commitment We are  hungry, responsive, and have a sense of urgency.

About the Position:

The Partner Success Manager is a key driver of operational excellence and partner success within FFB Banks payments business. This role is empowered to lead partner enablement, manage high-value relationships, and drive process improvements, thereby supporting the organizations strategic business development objectives and enabling senior leadership to concentrate on long-term growth initiatives. The Partner Success Manager will collaborate closely with acquiring payment partners, direct referring partners, and internal teams to foster meaningful relationships and implement strategies that increase revenue and operational efficiency.

Essential Duties:

• Serves as the primary owner of partner onboarding, enablement, and ongoing support, collaborating closely with the Operations team to develop standardized onboarding materials, streamline issue resolution, and implement operational improvements.
• Establishes feedback loops with partners and internal teams to identify and address challenges and collaborates with leadership on strategic or complex matters.
• Leads cross-functional projects related to payments, including new partner implementations and escalations, applying project management best practices and facilitating post-project reviews.
• Coordinates internal teams for timely, high-quality delivery and mentors team members to build capability.
• Prepares and presents quarterly partner business reviews and performance analytics for payments leadership, integrating automated data collection and qualitative feedback.
• Establishes expanded reporting as needed and benchmarks partner performance against industry standards.
• Identifies and recommends process improvements in partner management, reporting, and escalation workflows, implementing enhancements that drive efficiency.
• Collaborates with internal teams to pilot new technologies, document workflows, and track outcomes to advance automation and operational quality.
• Manages high-value partner relationships directly, ensuring…