Senior Manager, Partner Led Channel & Growth Operations

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible or Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Service Now is looking for a Senior Manager, Partner Led Channel & Growth Operations to wear three critical hats across AMS GPC: incubating Partner Led Channel as a new business model in AMS, supporting Canada operations as a business partner, and enabling Major Area Strategists to drive pipeline growth and partner presence in AMS Major Areas. This is a high-impact, multi-dimensional role that sits at the intersection of new business model enablement, operational excellence, and strategic growth support.

You'll work with Global Operations, a new PLC leader, regional operations, and strategists to make this portfolio execute.

What You'll Own

• Global Ops alignment:
  Partner with Global Operations to understand PLC operating model, business requirements, and operational structure. Translate Global model to AMS context.
• Systems & process definition:
  Understand how PLC operates within our backend systems, define data flows, deal routing, partner hierarchy, and operational workflows that enable the model.
• New leader enablement:
  Work with new PLC leader to understand their business priorities, operational needs, and scaling plans. Help them navigate AMS operational infrastructure and best practices.
• Operational roadmap:
  Support the PLC launch/ramp plan for AMS—what systems get configured when, what processes need to be in place, staffing/capacity planning. Work with leader to execute roadmap and enable team.
• Cross-org coordination:
  Coordinate with Data & Systems team, Finance, IT, and other stakeholders to ensure PLC can operate smoothly within AMS infrastructure.

Canada Sales Operations & Execution (30%)

• Forecasting discipline:
  Manage weekly/monthly forecast submission, validation, and accuracy. Own forecast quality and integrity.
• Deal review coaching:
  Support deal reviews with Canada leader and team. Diagnose deal health, identify risks, surface pull-in candidates.
• Pipeline intelligence:
  Track pipeline composition, stage velocity, sourced vs. sell-through. Surface early-warning signals on stalled deals.
• Operational discipline:
  Ensure agreed-upon sales processes are followed. Escalate issues to Partner Operations team.
• Forecast & Q  support:
  Support Major Area Strategists for forecasting calls and QBRs. Gather data, surface trends, prepare executive briefs.
• Deal tracking & intelligence:
  Maintain visibility into strategic deals for each strategist. Surface pipeline risks, opportunities, and acceleration candidates. Provide deal-level coaching.
• Pipeline analytics:
  Build self-serve data views and scorecards for strategist's portfolios. Track growth metrics and NNL attainment. Surface insights to drive growth strategy.
• Counsel & advisory:
  Be a sounding board for strategists on deals, strategy, and operational challenges. Provide market/competitive intelligence as needed.

Key Relationships

• Head of AMS GPC Business Operations (your manager)
• PLC Leader (new to AMS, building PLC business)
• Major Area Strategists (2 current,…