Client Coordinator

For over 78 years Ernest has been committed to the success of our extended family, our customers, our employees and the packaging industry itself. When you work with Ernest, you’ll enjoy the advantages of learning proven methods of success, a proactive approach and having fun while earning what you’re worth with a lot of really awesome people.

Ernest is currently in search of a Client Coordinator (B2B customer service rep) for our division located in Fresno, CA. This is a full‑time position that offers a competitive pay rate, benefits, and an amazing employee‑first culture.

Client Coordinators are non‑exempt full‑time employees of Ernest who work within the Client Coordinator department at their assigned division. They are responsible for establishing themselves as reliable business partners to each client through understanding their business needs, order history, and other relevant information. Client Coordinators utilize this understanding to provide clients with additional product offerings aimed at strengthening their businesses.

Specifically, Client Coordinators provide support to the clients within a Client Relationship Managers (Sales rep) book of business. This involves coordinating routine interactions between clients, CRMs, and other support staff to ensure every client experiences the highest level of service.

Client Coordinators are trained, supervised, and evaluated by the Client Coordinator Manager at their assigned division.

• High School Diploma or General Education Degree (GED)
• Familiarity with and experience using Microsoft Office (e.g. Word, Excel)
• Strong clerical skills including data entry and document organization
• Basic computational skills including converting fractions to decimals, division, multiplication, etc.
• Ability to communicate effectively with internal and external stakeholders both verbally and in writing
• Demonstrated ability to manage large volumes of emails from multiple accounts simultaneously
• Highly organized, self‑starter who is detail oriented
• Friendly, professional, helpful, and willing to participate in various company activities

• 2 years of B2B customer service experience
• Working knowledge of Enterprise Resource Planning (ERP) systems

Pay Range: $22‑24 / hr

Ernest is a nationwide company but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers’ needs, even if we have to invent it!

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type: Hourly

Experience: Years

Vacancy: 1

Monthly Salary: $22 – $24