Priority Support Agent
Listed on 2026-01-04
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Customer Service/HelpDesk
Customer Service Rep, Bilingual
Join to apply for the Priority Support Agent role at Covered California
Join our mission at Covered California, where we strive to enhance the well‑being of all Californians by ensuring their access to affordable, high‑quality healthcare.
As a Priority Support Agent, you'll be a crucial part of our inclusive and dynamic team. This role involves addressing customer concerns regarding enrollment escalations and assisting with 1095‑A/3895 tax forms within Covered California. Our Priority Support Agents are dependable, flexible, and have a strong commitment to assisting our customers. When you join our team, you will have the opportunity to make a difference by offering exceptional customer service and creating a positive experience for the Californians we serve.
Pay Differential: If selected, incumbents will receive a call center pay differential and be compensated an additional $150 per month.
Final date to receive applications: 01/09/2026 @ 11:59 pm PST
Required Documents:
State Application, Resume, and Statement of Qualifications (SOQ). See Cal Careers job bulletin for SOQ instructions.
- Prior call center or high‑production environment experience
- Prior experience working with Internal and External Stakeholders
- Prior experience interpreting policies and procedures
- Experience working as part of a team and collaborating with others to meet objectives
- Prior experience delivering professional verbal and written communication
- Experience working with confidential /sensitive information
No specific qualifications listed.
Employee Benefits:Covered California provides incredible benefits for our employees, including healthcare, retirement and savings, work‑life services, leave benefits, and work‑life balance. To learn more, visit
Note:- To apply to this position, review this advertisement and complete your application via Cal Careers at:
- Please send any questions regarding the application process and/or position to
- New to state civil service employees are typically hired at the minimum of the salary range
- Entry level
- Full‑time
- Customer Service, Administrative, and Quality Assurance
- Insurance, Government Administration, and Public Health
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