Customer Journey Specialist

Description

At Link Us, we’re proud to be an Employee-Owned Company dedicated to delivering exceptional value to our customers through top-tier service. Our team is driven by a “Can Do” attitude, with a strong focus on collaboration and achieving success together. We are committed to integrity, hard work, loyalty, and providing quality customer service and solutions. We adapt, overcome, and win as a team!

We are looking for a dynamic and enthusiastic individual to join our Customer Support Center team! As a vital part of our support structure, this team serves as the hub for the Field Operation team across seven states. This position is set in a call center environment where you will interact with technicians and customers via phone and a variety of computer systems.

This is a fast-paced role with a high call volume that offers both challenges and rewards. This position also has sales incentive opportunities. If you’re eager to learn and grow, this is the perfect team for you!

• Starting Pay: $18–$21/hr (depending on experience)
• Schedule:
  
  To be discussed during the interview process
• Benefits:
  Medical, dental, vision, Short-term and Long-term disability, AD&D and Life, Critical Illness, Accident, PTO, and joining the ESOP!
• Advancement for the right person - Grow your career!

• Serves as a point of contact between field technicians and customers
• Handling high-volume inbound and outbound calls
• Use multiple computer programs to input and track service requests
• Provide exceptional customer service and problem-resolution
• Offer solutions to customers – new products, new internet, new services, etc.
• Work collaboratively with team members to ensure timely and effective solutions
• Other tasks as assigned

• Proficiency with Microsoft Office Suite, including Excel
• Typing speed of at least 40 words per minute
• Previous experience in customer service, call centers, or sales roles
• Bilingual skills are a plus
• Strong communication and interpersonal skills
• Eagerness to learn, grow, and adapt in a fast-paced environment

We’re excited to meet a motivated team player who shares our values and is ready to contribute to our mission. Join Link Us and be a part of a winning team!