Customer Service Representative

A growing faith-based travel management company in Fresno, CA is seeking a Call Center Representative to join its in-office team. This direct hire opportunity is ideal for a customer-focused professional with experience in reservations, hospitality, travel, administrative support, or client care. In this role, you will help travelers navigate reservations, payments, special requests, accommodations, and travel details with accuracy and professionalism.

The work is meaningful, fast-paced, and highly service-oriented, offering the chance to support life-changing travel experiences from the first inquiry through final trip preparation. This organization offers a collaborative team environment, supportive leadership, stable full-time employment, and opportunities for professional growth. The ideal candidate will enjoy building relationships, staying organized, solving problems, and delivering excellent service in a values-driven workplace.

• Answer incoming phone calls and emails from travelers while providing professional, friendly, and accurate customer support.
• Create, update, and manage traveler reservations, profiles, accommodations, cabin assignments, waitlists, special requests, and reservation changes.
• Process payments, monitor account balances, maintain payment records, and follow up with travelers regarding outstanding balances.
• Coordinate with travel suppliers, vendors, and internal team members to confirm availability, accommodations, updates, and reservation details.
• Audit reservations for accuracy and completeness while maintaining organized records and timely follow-up communication.
• Research destinations, cruise itineraries, hotels, supplier inventory, and travel industry updates to assist travelers with planning questions.

• Pay: $21 per hour.
• Job Type: Direct hire.
• Schedule:
  
  Full-time.
• Work Arrangement:
  In-office position in Fresno, CA.
• Classification:
  Non-exempt.

• 3 to 5 years of related experience in customer service, reservations, hospitality, travel, administrative support, or coordination.
• Strong verbal and written communication skills with professional phone etiquette.
• Excellent organizational, time-management, and prioritization abilities.
• High attention to detail and ability to maintain accuracy in a fast-paced office environment.
• Strong problem-solving and critical-thinking skills.
• Ability to follow verbal and written instructions with consistency and professionalism.
• Proficiency with Microsoft Office and Google Workspace.
• Team-oriented mindset with a positive, service-driven approach.

• College degree preferred.
• Experience in travel, hospitality, tourism, reservations, ticketing, or customer care.
• Experience working in a fast-paced office environment.
• Familiarity with reservation software, travel supplier processes, cruise itineraries, hotels, or group travel coordination.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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