Dispatcher, Customer Service​/HelpDesk

Position Summary
Consists of, but not limited to, entering customer orders into central order system, answering customer calls for asphalt dispatching for Fresno & Visalia, scheduling and tracking of internal agg trucks, maximizing utilization and assuring on time delivery, perform basic accounting tasks, run daily reports, Communicate with fellow dispatchers, customers, owner operators, supervisors and all levels of personnel.

Requirements

• Friendly, courteous, and professional.
• Demonstrates attention to detail & organizational skills.
• Self-starter takes initiative in problem solving while excelling under pressure.
• Displays a team attitude.
• Excels under pressure & high stress situations.
• Ability to multi-task.
• Flexibility to work overtime and weekends as needed.
• Express positive attitude when working with others.
• Ability to manage multiple priorities in a fast-paced environment.
• High ethical standards.
• Proactive in safety and works well in a team environment.
• Able to pass pre-employment drug screen, background check and physical.
• Customer Service Ability to build strong customer relationships.
• Any other duties as assigned.

Minimum Education and Experience

• Preferred experience in the construction industry with an aggregates & asphalt emphasis.
• Proven customer service skills and attention to detail.
• Understanding of Microsoft office Suite.
• Must be at least 18 years old.

Knowledge, Skills and Abilities

• Safety compliance with all company safety policies and procedures and ability to communicate importance of safety to customers.
• Interpersonal Communication Skills excellent verbal/written to establish and maintain good working relationships with internal and external customers.
• Technology Capabilities - proficient in Microsoft Word, Teams, Excel, Power Point and internal systems.
• Reliability - Self-starter with excellent planning and administrative skills; excellent time management skills.
• Ethics and integrity comply with best practices and strict compliance with the Companys Ethics policy and Code of Conduct.